The bank was founded in 1995 on the initiative of the Moscow Intercity and International Telephone organization. The first participants in the bank were Technoserv A/S CJSC, Moscow Intercity and International Telephone OJSC (35% each in the authorized capital) and Singleton LLP (30%). In July 2001, the bank was transformed into a closed joint-stock company, in August 2007 - into an open joint stock company. During 2010 to the head credit institution regional subsidiary banks- Nizhny Novgorod, Volgoprombank, and Yarsotsbank. In October 2004, Promsvyazbank became a member of the deposit insurance system.
Until recently, the main owners of Promsvyazbank were the brothers Alexey and Dmitry Ananiev*, who controlled 50.03% of the shares in equal shares through Promsvyaz Capital BV. The bank's shareholders were also European bank reconstruction and development (11.75%), PJSC Moskovsky Credit Bank” within the framework of REPO (9.97%), JSC NPF SAFMAR and NPF Doverie (10%, the ultimate beneficiary is Said Gutseriev), JSC NPF Future (10%, former OJSC NPF Blagosostoyanie OPS ”, the ultimate beneficiary is Boris Mints), former owners PJSC Pervobank Leonid Mikhelson and Leonid Simanovsky (total 3.28%). "Non-state Pension Fund SAFMAR appeared as a shareholder of the bank in August 2016. In February 2017, ex-senator Viktor Pichugov, who owned a 10% stake, left the shareholders; instead, PJSC "MKB" entered the bank's capital (within the framework of REPO).
Note that from December 2006 to June 2012, the German Commerzbank AG (through its subsidiary Commerzbank Auslandsbanken Holding AG) was a shareholder of Promsvyazbank with a 14.369% stake.
Recall that OPS Welfare OJSC, a non-state pension fund (controlled by structures of Boris Mints), acquired a 10% stake in Promsvyazbank in May 2015. At the end of April, the fund bought the bank's shares on the Moscow Exchange, the purchase price was 6.9 billion rubles. At that time, many market participants noted the non-market nature of this transaction, since the bank was acquired with a ratio to capital higher than that of Sberbank and a number of other traded banks. In May 2015, a group of non-state pension funds - NPF European Pension Fund, NPF Doverie and NPF Regionfond, controlled by Mikail Shishkhanov's BIN banking group - acquired another 10% stake in Promsvyazbank; the purchase price also amounted to RUB 6.9 billion. The shares were purchased on the Moscow Stock Exchange.
In general, 2015 was a bright and active year for the bank. Since the spring of 2015, the Ananiev brothers began to actively buy shares of Vozrozhdenie Bank. As a result, the structures of Promsvyazcapital managed to buy out a share of funds controlled by BNP Paribas (5.5% of shares) in a month and a half, negotiate with JP Morgan (9.88%) and Tamur Holdings (4.3%), controlled by Vladimir Kogan. Later in August, 24.6% of the shares were sold to them by the second largest shareholder Otar Margania and Tatiana Orlova's brother Nikolai Orlov (owned 6.6%). In November 2015, Promsvyazcapital announced that it had received permission from the Central Bank to purchase more than 70% of Vozrozhdenie's ordinary shares. The purchase of Vozrozhdenie Bank cost the owners of Promsvyazbank, brothers Dmitry and Alexei Ananyev, more than $200 million. As of October 5, 2017, the structures of Promsvyazcapital controlled 55.25% of the shares of Vozrozhdeniye Bank.
Since July 2015, based on the results of a competitive selection conducted by the DIA, Promsvyazbank was selected as an investor for the rehabilitation of Avtovazbank (AVB PJSC).
At the beginning of November 2015, a deal was closed for the acquisition of Pervobank by Promsvyazbank, as a result of which 86.54% of the shares of the credit institution came under the control of Promsvyazbank, and the former owners of Pervobank Leonid Mikhelson and Leonid Simanovsky became shareholders of Promsvyazbank with shares of 2.57% and 0.71% respectively.
In December 2017, the Bank of Russia introduced temporary administration in Promsvyazbank, entrusting its functions to LLC UK Consolidation Fund banking sector". At the beginning of 2018 authorized capital bank was reduced to one ruble. In mid-January 2018, the Ministry of Finance officially announced the creation reference bank to service the state defense order on the basis of the sanitized Promsvyazbank. A little later, Finance Minister Anton Siluanov announced that up to 1 trillion rubles of loans issued to military-industrial enterprises could be transferred to the balance of Promsvyazbank as part of the transfer to the bank of assets related to companies included in the US sanctions list. In March 2018, the President of the Russian Federation signed a law on the scheme for the transfer of Promsvyazbank to the Federal Property Management Agency. The document gave the government the right to accept shares of Promsvyazbank from the DIA into the treasury by reducing the property contribution of the Russian Federation to the agency by up to 150 billion rubles. It was assumed that the DIA would buy shares of Promsvyazbank for this amount at the expense of federal loan bonds provided earlier as part of the additional capitalization program. At the end of March, the DIA bought out an additional issue of Promsvyazbank shares, recapitalizing it by 113.4 billion rubles and thus becoming the owner of 99.99% of the bank's shares.
In April 2018, the Bank of Russia became the owner of 99.9% of the ordinary shares of Avtovazbank, which was reorganized by Promsvyazbank.
In May 2018, almost 100% of the bank's shares were transferred to the state treasury.
From September 6, 2018, the execution of the functions of the temporary administration for managing the bank was terminated by the MC FKBS.
As of February 2018, Promsvyazbank's service network consisted of 310 points of sale, including seven branches in Russian regions, as well as a branch in Cyprus and a representative office in China. The bank services 10.4 thousand large corporate clients, 216 thousand small and medium-sized business clients, and 2.5 million retail clients. For the convenience of plastic users, more than 9.2 thousand ATMs and more than 200 self-service terminals have been installed throughout Russia. The Bank's products and services are represented in the vast majority of regions, covering about 88% of the Russian population. In addition, Promsvyazbank cardholders have access to preferential cash withdrawals in the united network of partner banks (more than 10,000 ATMs throughout Russia).
Currently, the Bank's products and services for corporations and businesses include lending, deposits, currency control, structuring and financing of foreign trade contracts, issuance of letters of credit, liquidity management, investment service, salary projects, corporate and customs cards, merchant and Internet acquiring, cash settlement services, factoring, bank guarantees, loan products SME corporations. Individuals have access to deposits, loans (including consumer loans, mortgages, credit cards), bank cards(MasterCard and Mir), accounts and transfers (including Western Union and UNIStream), investment services, insurance, cell rental, etc.
Since the beginning of 2018, the net assets of the credit institution have increased by 11.2%, amounting to 1.4 trillion rubles at the beginning of May. In liabilities, the increase was mainly due to an increase in balances by bank accounts loro, to a lesser extent - an increase in equity capital and an influx of deposits from individuals. In assets, there was a significant increase in the volume of issued interbank loans (including in the form of deposits in the Central Bank), the portfolio of which grew by almost six times. At the same time, the bank used not only attracted funding, but also the liquidity received from the sale of the portfolio valuable papers (-20%).
At the beginning of May 2018, 27.0% of liabilities are deposits of individuals, 21.3% are attracted interbank loans, 13.5% are funds of enterprises and organizations, 2.6% are bonds and promissory notes issued by the bank. Turnovers on customer accounts since the beginning of 2018 amounted to about 1 trillion rubles a month. According to the bank's IFRS financial statements for 2017, the level of risk concentration on large customers is low: as of December 31, 2017, the total amount of balances on current accounts and deposits was 20 largest clients accounted for 13% of the total volume of customer liabilities (a year earlier - 19%). Equity, calculated according to the methodology of the Bank of Russia, was negative as of May 1, 2018 (-60.2 billion rubles).
As part of assets, 47.4% is accounted for by the loan portfolio, 86% of which are loans issued to legal entities, the rest is retail. The delay at the reporting date is shown at the level of 26.7%, according to RAS reporting, it is growing in dynamics (15.9% at the beginning of 2018). Since the beginning of the year, the level of provisioning has grown not so significantly - from 35.7% to 38.4% of loan portfolio. Loan collateral is low, accounting for 56.2% of the portfolio. According to the bank's financial statements under IFRS for 2017, in branch structure of the loan portfolio, 21.9% formed the real estate segment, 10.3% accounted for trade, 8.5% - finance, 6.4% - Agriculture, 6.1% - food industry, 5.7% - timber and woodworking industry, 5.6% metallurgy and other segments. As of December 31, 2017, the total amount of loans issued to the 20 largest borrowers (or groups of related borrowers) amounted to 33% of the loan portfolio (same as a year earlier).
Issued interbank loans account for 23.5% of assets as of the reporting date. About 60% of their structure is issued Russian banks for short periods, the rest - deposits in the Central Bank, and a very small share - short-term loans non-resident banks. In the interbank lending market, in recent years, the bank has been working in both directions, placing and attracting liquidity, both in transactions with commercial banks, and with the Bank of Russia. Cumulative placement turnover for Last year amounted to from 127 billion to 1.1 trillion rubles, on attraction - from 73 billion to 727.1 billion rubles. In addition, the bank actively conducts operations and futures transactions in foreign currency.
The securities portfolio occupies 11.2% of assets; since the beginning of 2018, the volume of investments has decreased by 20%. More than 60% of the portfolio is represented by OFZs, 20% each was occupied by bonds of Russian corporate issuers and securities transferred to REPO.
share highly liquid assets is slightly more than 5%, the funds are presented in cash and balances on correspondent accounts.
At the end of 2017 net profit bank amounted to 10.5 billion rubles (the same indicator for 2016 - 12.1 billion rubles). In January-April 2018, the bank received a loss in the amount of 47.5 billion rubles (1.6 billion rubles of profit for the same period last year) as a result of additional formation of loan provisions.
Governing body: Petr Fradkov (Chairman).
* Alexey and Dmitry Ananyevs (born in 1964 and born in 1969) are the founders and former co-owners of Promsvyazbank, Orthodox patrons of the arts. Apart from banking business, the empire of the Ananiev brothers included the Technoserv system integrator, Management Company Promsvyaz, PromSvyazCapital, which invests in media assets, Promsvyaznedvizhimost, Karacharovsky Mechanical Plant, etc.
Forbes magazine estimates the fortune of the former member of the Federation Council from the Yamalo-Nenets Autonomous Okrug (from September 2006 to 2013) Dmitry Ananiev and his older brother Alexei at 700 million US dollars, assigning them 149th and 148th places respectively in the list " 200 richest businessmen of Russia - 2018".
For the most comfortable customer service, all banks apply their own methods of work. Special attention, at the same time, is given to the technical innovations of the modern market.
Promsvyazbank also makes a lot of efforts to ensure the comfort of its customers. Thus, in Promsvyazbank, the hotline is one of the most efficient, high-quality and widely used means of round-the-clock communication.
Main phone numbers for communication with the bank
Like others banking structures, Promsvyazbank worries, first of all, about the speed of solving customer issues. It was for this that he developed a whole list of telephone numbers, each of which is responsible for its own area of \u200b\u200bwork. So:
Those who have never called a hotline before have no idea of the value of a technical support service. Meanwhile, it has obvious advantages:
- This is the fastest way to get reliable and complete information about all tariffs, promotions and features of the bank.
- Everyone can contact technical support around the clock and every day in a way convenient for him - either through online chat, or e-mail, or social networks, or by one of the phone numbers.
- It is not necessary to listen to the boring speech of the robot before connecting with a service employee.
- Possibility of getting an answer to the question in the shortest possible time.
- The waiting time for a technical support response from the call center is no more than 60 seconds. This is especially true for those legal entities who want to urgently solve an issue closely related to the conduct of their business.
How can tech support help?
By calling one of the hotline numbers for free, Promsvyazbank customers can resolve most of their issues quickly and efficiently. So, the technical support service can help in solving such issues as:
- In case of loss or other circumstances, an urgent blocking of the card is necessary.
- Choose the most suitable loan for the client.
- Make a transfer from card to card or from card to bank account.
- Check out all the latest in customer service.
- Get all the information about bank branches in the region of interest to the client.
- Find out the addresses of ATMs that accept Promsvyazbank cards and do not charge a commission.
- Find out the balance of money credit card or the amount of debt that needs to be repaid.
What issues are not being helped?
Despite the wide range of problems that the operator of a free technical service can solve, there are also those questions that he cannot or does not have the right to answer:
- Making a loan over the phone. This can only be done when the client visits a bank branch.
- Clarification of questions, the answer to which implies the clarification of strictly confidential information. This may include the card number or personal data of the client. This is especially true in the case of an incorrect answer or its absence.
How long does it take to answer a call?
Promsvyazbank cares about the convenience of all its customers, and therefore tries to minimize the time between calling the technical support service and its response. That is why they promised a response time of no more than 60 seconds. However, they do not rule out that on weekends from 20:00 to 22:00 p.m., the waiting time for a call may be a little longer.
In case of going beyond these limits, as well as in case of outright rudeness of an employee, each caller has the right to go to the official website and write a complaint. In addition, he can call the short number 8800 and express his claims.
Pay per call
Contacting the support service is not a source of income for Promsvyazbank, and therefore payment for the work of employees is not charged to customers. However, when calling mobile phone mobile operator fees may apply. In some cases, the same rule may apply to a fixed line call. Thus, when calling a number:
In addition, you can leave a request online. To do this, just visit the official website of Promsvyazbank.
Conclusion
Promsvyazbank is a high quality of work and a positive attitude of customers towards it. This is evidenced by numerous reviews on the official website and third-party resources. However, although rare, there are also complaints about the work of the hotline. Basically, customers complain about incomplete information about money transfers. But, despite this, the technical support service of Promsvyazbank is a professional in their field.
Today, Promsvyazbank is one of the top three commercial financial institutions Russia. In addition, the bank has developed its own public quality standards for customer service, which received a lot of positive feedback. According to these rules, customers are provided with round-the-clock information and technical support through a special contact center.
Quality standards of Promsvyazbank
Public rules apply in all branches of the bank:
- Pregnant women and clients with preschool children are served out of turn.
- In case of violation of these rules, the client receives an additional reward to his bonus account.
- Within three minutes, the client who got into the office will be received by a specialist.
- The waiting time for connection with the contact center operator should not exceed one minute.
- Any appeal is considered by bank employees immediately after receipt, and the answer will be received within three days.
How to call Promsvyazbank
There are several phone numbers for contacting the bank's support service:
- Free number 8-800-333-03-03 for calls from mobile and landline phones.
- International number +7-495-787-33-33 for calls from abroad.
- The hotline number for quality of service is 8-800-333-700-50-33.
- 24/7 support legal entities by phone 8-800-333-25-50.
- Number for work with debts 8-800-333-03-50.
When calling toll-free support numbers, the customer will be prompted to listen to the voice items of the automatic menu. Such tips allow you to quickly find answers to the most common questions about bank services. After listening to all the points of the autoinformer, you can expect a connection with a Promsvyazbank consultant.
How to contact Promsvyazbank support service
If you are unable to make an outgoing call, you can contact online mode:
- Write your appeal to the e-mail address of the bank.
- Contact online support through the official community of the bank in the social network In contact with , Twitter or at Facebook.
- Make a call from the Promsvyazbank website, after connecting the headset.
- Leave a request through the feedback form.
- Send a written request to the address of any bank branch.
Online communication with Promsvyazbank support
In order to leave a review, wish or complaint, you need to:
- Go to the official website of the bank.
- In the feedback section, select the feedback item.
- In the form that opens, fill in all the required fields with personal data.
- Specify your full name.
- Describe the problem in detail.
- Enter a phone number or address Email for communication.
- Send an application and expect a response within three days from the date of submission.
In order to leave feedback about the work of bank employees, go to the corresponding section of the support menu on the website. Next, you will need to indicate the type of appeal, its content, your full name, date of birth, phone number and email address. You can choose whether you want to be contacted further, and also whether you want the review to be published on the site.
In the mystery shopper section, you can leave an assessment of the work of the bank's specialists by filling out a questionnaire on the website. In the advisory board section you can take part in the competition best ideas for the development of the bank. You only need to log in through any social network and post an idea or vote for your favorites.
