Raiffeisen Bank - universal bank, which offers a wide range of services for corporate and private clients both in rubles and in foreign currency. Belongs to an Austrian banking holding. The bank appeared in Russia in 1996 and this moment is in the TOP-15 Russian banks in terms of assets. Actively present in the foreign exchange and interbank markets. The financial institution offers a wide range of services to the population: deposits, loans, bank cards, currency exchange, insurance. The bank loves innovation and recently provided access to the "Family Bank" service, within which you can provide access to banking products of your personal account to other bank customers. This is very convenient if the whole family uses the services of Raiffeisen Bank.
The Bank is constantly improving its services based on customer feedback and therefore Personal Area Internet banking turned out to be very convenient. In order to enter your personal account, go to the official website of Raffeisen Bank at https://www.raiffeisen.ru and in the upper right corner, click the "Internet Banking" button. The system will redirect you to the Internet Bank login page. Next, enter your username and password received during registration and click the "Login" button.
Dear Customer! In connection with the New Year holidays, restrictions have been introduced on the timing of transactions in Raiffeisen Online. Requests for external ruble transfers made between 18:00 and 24:00 on December 29, 2018 will not be executed and will be canceled on January 9. Later orders will be executed on January 9 as usual.
If the data is entered correctly, then you will find yourself on the main page of your personal account.
The personal account has a pleasant appearance and at the same time is very functional and flexible in settings. The data is displayed in the form of widgets and you can change their places at any time or remove them from the screen and add others. This allows you to customize your personal account as informative as possible.
The personal account consists of the following tabs:
- Cards (contains information about all your cards)
- Accounts (displays all your accounts)
- Goals (you can create a goal for yourself and the bank will help you set aside money for it)
- Contributions (view your deposits, as well as the ability to open a new treasure)
- Loans (your active loans, as well as the ability to send a loan application to the bank)
- Mutual funds (The opportunity to invest in one of the mutual funds)
In addition to the main tabs on the left in your account, there is also an auxiliary menu on top:
- Favorites (here you can add your frequently used banking products for quick access)
- Transfer (making transfers to the cards of bank customers, as well as to the card of any bank or to any account using free details)
- Pay (payment for mobile services, Internet, housing and communal services, taxes, fines, etc.)
- Top up (top up your account different ways in online mode)
- Exchange (currency exchange at the rate of the bank)
- Open (the ability to open a deposit or loan)
Example appearance personal account of Raiffeisen Bank is presented below:
If you are already a client of the bank, but have not yet connected your Raiffeisen-Online personal account, we advise you to do it now.
To register a personal account, you will need a Raiffeisen Bank card and a mobile phone.
Now, in order to successfully register an Internet bank, you just need to follow 3 simple steps:
- Enter your card details (all card control details are indicated, except for the name of the owner)
- Enter the confirmation code from SMS (the code will be sent to the phone specified in the banking service agreement)
- Create a username and password to log in and save it
This completes the account registration process and you can enter your personal account using your username and password.
Internet bank financial organization is very popular, because it is provided free of charge, there is no service fee, everything financial operations happen safely, and for people who want to stay mobile, there is a functional mobile application for remotely managing their finances.
If you are unable to log in to your personal account, then we advise you to check the correctness of your login and password: perhaps you made a mistake with a number or letter, or the Caps Lock key was pressed. If the next attempts to enter did not bring success, then use the password recovery function. The access recovery operation is the registration operation described above.
Depending on whether or not you have a bank card, it is possible 2 options for restoring access to your personal account:
- For those who have a card (via the bank's website)
- For those who do not have a card (by calling the hotline)
- Recovery at the bank office (universal method)
Restoring access through the bank's website
To successfully recover your login and password on the official website, you will need a card and a mobile phone.
To recover your password on the login page in your personal account, click the "Remember login and password" button or follow the link https://online.raiffeisen.ru/#/login/restore. Next, you will need to enter your card details, receive an SMS with a code that you enter in the input field and come up with a new username and password, and then save them. Login and password successfully restored.
Restoring access to the hotline
If you do not have a Raiffeisenbank card, please contact our free telephone line at 8-800-700-00-72(voice menu item 3). To restore access, you will need your passport data and the code word you specified when concluding an agreement with the bank.
Restoring access to the bank office
If you happen to be near the bank's office, then you can contact the employees and write an application for login and password recovery. Before visiting a bank branch, do not forget to take your passport with you. The process of obtaining new login information will take you no more than 5 minutes.
As we wrote above, the bank has a mobile application that can completely replace your personal account. The mobile application is called "Raiffeisen Online" and is provided free of charge. Available for owners of mobile devices based on iOS and Android.
To enter the application, you must specify your card details and enter the code received in SMS from the bank.
Advice! After your first login, you can simplify the process by enabling 4-digit passcode or fingerprint login.
You can download the mobile application by going to the application store of your device and entering the phrase "Raiffeisen Online" in the description line. The search results will display one application with the same name and the bank's corporate logo.
You can also download the official Raiffeisen Online mobile application using the links below:
The Raiffeisen online mobile application has the following functionality:
- Unified history of payments and transfers
- Payment for services ( mobile phone, housing and communal services and other services) without commission
- Free transfers from debit cards of other banks
- Transfers by phone number
- Transfers to accounts of other banks (according to free details)
- You can display the sum of all bills on the main screen
- Loans
- Contributions
- Card blocking/unblocking (in case of loss or theft)
- Online chat with the bank
- Search for nearest branches and ATMs
If you have a question about banking services or you want to connect / disconnect one of the services, then make a call to the bank's hotline:
- 8 800 700 91 00 - free call within Russia
- 7 495 721-91-00 - for calls from abroad
The contact center of Raiffeisen Bank operates around the clock. Support staff will quickly help you solve your question or problem.
In addition, you can contact the bank in any other way convenient for you:
- By leaving a request on the bank's website at https://www.raiffeisen.ru/about/feedback/
- Send an email to:
You will learn how to enter your personal account on the official website of Raiffeisenbank online. Detailed instructions for convenient and quick access to raiffeisen.ru with screenshots and video instructions for individuals and legal entities. A visual guide to recovering a forgotten password to a personal bank account. We provide only the most up-to-date information.
Raiffeisen Internet Bank
Raiffeisenbank is one of the largest banks in Russia with foreign participation. It serves a large number of clients - both individuals and entrepreneurs. For those who use the services of Raiffeisenbank, Internet banking is available - you will learn more about it below.
Internet banking functionality
Like many others big banks, Raiffeisenbank itself develops its own Internet banking systems. He strives to make these services convenient for both individuals and businesses. The Internet bank here has all the standard functions and services for managing accounts and cards opened in Raiffeisen.
For individuals
Internet banking for individuals Raiffeisen Online provides all the necessary functionality:
- Viewing information about the status of accounts and cards, ordering statements
- Payment of various expenses - communication, Internet, utilities
- Transfers between accounts and cards, including to other banks
- Setting limits and card parameters
- Accumulated bonus management
- Repayment of loans and credit cards
For legal entities
Legal entities can use the Raiffeisen Business Online system. It will allow you to conveniently manage current accounts:
- Track the status of accounts, request statements
- Make payments in rubles and foreign currencies
- Manage settings and limits for corporate cards
- Generate and send payroll
- Exchange documents with the bank
- Carry out currency control operations
- Interact with 1C and other accounting systems
Elbrus from Raiffeisenbank
Elbrus is a new version Internet banking for business. It differs from the old Raiffeisen Business Online:
- More user friendly interface
- Support for work without a digital key - operations are confirmed by an SMS code
- Support for modern browsers for Windows and MacOS
- Improved tools for making and tracking payments
- Increased compatibility with 1C
When connecting to Internet banking, you can choose which system you want to use - Elbrus or Raiffeisen Business Online. You can change it at any time - to do this, contact the bank branch. Transferring data between systems does not take much time, and the order of entry is the same for them.
Personal account of Raiffeisenbank for individuals
How to access the Raiffeisenbank website
- Follow the link to the main page to enter your personal account of Raiffeisenbank
- Enter login and password
- Click on the "Login" button
How to register a personal account
To register a personal account in Raiffeisenbank, go to its home page and click the "Internet Bank" button in the site header.
Click the "Connect" button in the panel on the left.
Enter your Raiffeisenbank card details, confirm your agreement with the terms of service and click the "Get access" button.
Confirm the data with an SMS code and follow the further instructions.
How to recover your password
To restore access to the Raiffeisenbank Internet service, click on the "Remember login and password" link. Enter your card details - number and expiration date, security code. Enter one-time code from SMS. Click on the "Get Access" button.
How to enter your personal account
- Go to the "Small business" section on the main page of Raiffeisenbank
- Select "Raiffeisen Business Online" in the "Internet Banking" menu
- Install the Elbrus browser extension and the driver for the key to work.
- Enter login and password
- Press "Next". Use the key to enter further
Password recovery
To restore access to your personal account of Raiffeisenbank for business, click on the "Forgot your password?" link. Enter address Email that you specified during registration. Click the Submit button.
If you have lost the key to enter the Internet Bank, contact the branch to reissue it.
Mobile bank
A mobile application is also available to bank customers. It will help you quickly manage your accounts and cards opened in Raiffeisen anytime and anywhere. Applications for private clients and businesses are provided. They work on any devices based on iOS and Android of the latest versions.
The main functionality of the application is the same as that of the Internet bank. It will allow you to make payments, monitor the status of accounts, set limits and perform other actions. Also, using the application, you can find the nearest Raiffeisen branch or ATM, and contact the support service in an online chat.
Internet acquiring
SMS-OTP (SMS One Time Password)— a bank service for confirming transactions in the Internet Bank and mobile bank using one-time codes sent in an SMS message to the registered phone number of the Signatory.
The daily limit for signing documents with an SMS code is 1 million ₽ during the day (Moscow time).
If you have a token, it is possible to assure counterparties, and the daily SMS-OTP limit in favor of such recipients will be increased to 3 million ₽ during the day (Moscow time).
Advantages:
There is no commission for connecting and using the service
Does not require installation additional programs and drivers
Does not depend on the operating system of the computer and mobile phone
Codes are one-time, valid for a limited period of time and only for a specific operation.
How it works:
When signing a document in the Internet bank (ELBRUS Internet, RBO) or in a mobile bank (ELBRUS Mobile, Raiffeisen Business), a 4-digit code is sent via SMS to the registered phone number, which must be entered in the system. If the code is entered correctly, then the document is signed successfully and is available for sending.
How to connect:
In order to activate the service, it is necessary to provide an appropriate application indicating the signatory and mobile phone number (Appendix No. 12 to the Bank-Client System Agreement).
If you have a token, then connection is possible in the ELBRUS Internet system in the "Services" section - " Additional services» — «SMS-OTP». You need to create an application and confirm it with a token.
Restrictions:
Only one document can be signed with one SMS code.
To improve the security of the service, each time you try to sign documents, it is checked whether the SIM card with the registered phone number has changed. If a change of the SIM card is detected or it is impossible to check the immutability of the SIM card, then signing the document with SMS codes is not available.
In international roaming, SMS-OTP may not work, as in this case information about a possible change of SIM card may not be available. For security purposes, the funds on the account are not generated under such conditions.
Not all operators are suitable for connecting the service cellular communication, since not all operators can check the change of the SIM card (for example, Motive, etc.).
The service is connected to only one phone number. That is, the code is sent to only one addressee.
What to do if the SIM card has changed:
If your SIM card has changed, the service must be reactivated (see How to activate).
At the same time, if your SIM card has changed without changing your phone number, you can reconnect the service by contacting the Bank's Information Center at 8 800 700-4646 (subject to successful identification)
Each company strives to provide a high level of customer service, today one of the indicators of quality service is the presence of a functional online applications This is especially true for banks. Raiffeisen Bank created the possibility of full-fledged account management through Internet banking and mobile banking, you can download the Raiffeisenbank application for Android absolutely free in the Play Market.
What is a proprietary application of Raiffeisenbank. Key features
Almost all Internet banking functions are available in the Raiffeisen Bank (R-Connect) mobile application. The main goal of this program is to provide the client with the possibility of remote account management, with the provision of maximum functions and a high level of security.
The list of functions that are available to an individual after entering the personal account of mobile banking:
- Viewing the balance and access to the history of operations;
- Special service for cost accounting;
- Setting limits on cards;
- Transferring money to cards of Raiffeisenbank and other banks;
- Repayment of loans;
- Payment without commission for utilities, mobile communications, service providers, etc.;
- Payments in the state budget without additional commission costs: fines, taxes, state duties, etc.;
- Transfer between Raiffeisenbank clients by phone number or email address;
- Replenishment own card from cards of other banks or using electronic money;
- Free opening of accounts in any currency (except the first one);
- Currency exchange at a favorable rate;
- Transfers from foreign currency accounts, including abroad;
- Replenishment transport cards no commission "Troika" and "Strelka".
- Opening, replenishment and withdrawal of deposits in any currency;
- Informing, for example, news about changes in the system of fines and taxes;
- You can inform the bank about a trip abroad;
- You can grant access to holders of an additional card, as well as to any other family member (after presenting a power of attorney).
The bank also developed the first banking application for children, Raiffeisen-Start, which will help in learning financial literacy, planning the budget, controlling expenses and saving money for the desired purchase.
How and where to download the program for Android, iPhone or on a computer
You can download the application from the links provided on the official website. You can access your personal account in the following ways:
- Get a login and password when signing the contract;
- Use the connection form at the link https://online.raiffeisen.ru/#/login/connect (you need to know the card number, expiration date, CVV code, have a phone with a financial number at hand);
- At any Raiffeisen ATM (must have a card and know the PIN code);
- By calling the call center - 8 800 700 9100 (passport data and the answer to a secret question are needed).
Program connection algorithm for iPhone and Android:
- Take a gadget with iOS 9.3 or Android 4.2, at least 512 MB of RAM and enough free space (depending on the OS), provide normal access to the Internet (Wi-Fi);
- Go to AppStoe / GooglePlay and write Raiffeisen or Raiffeisen in the search bar;
- You can download the Raiffeisenbank Online app for Android for free using the direct link https://play.google.com/store/apps/details?id=ru.raiffeisennews, for iPhone - https://itunes.apple.com/ru/app/ rconnectsmart-application/id557857165?mt=8.
- After downloading the program, you need to install it;
- Activate the card: enter the card number, full name, pin code (To learn more about how to do this, click here).
Differences in capabilities between the application for individuals and legal entities
Sole proprietors can use mobile application carry out the following actions:
- View account balances and generate statements;
- Browse debit cards issued to the current account;
- Transfer money in rubles;
- Make payments to the budget;
- Transfer money from the IP account to the FL account;
- Save and send account details to partners.
For business, the bank has developed a new application "Raiffeisen Business". The main goal is to provide the ability to control and manage accounts anywhere and at any time, using the following functions: viewing the current balance and transaction history; making payments in rubles to other banks; sending details to partners by SMS or E-mail.
For legal entities in online mode functions of currency transfers are not available; opening accounts, deposits and loans.
You can download the Raiffeisenbank Business Online mobile app at https://www.raiffeisen.ru/business/dist/mobile/.
What to do if the application does not work
If something does not work for you, you made a wrong payment or you need additional advice, please contact the round-the-clock hotline– +7 495 777 1717 (for Moscow) or 8 800 700 00 72.
Service technical support open from 9.00 to 18.00 (except weekends): 8 800 700 99 95; +7 495 225 91 92 (for Moscow).
You can also email [email protected]
To protect yourself in the process of using the mobile application, you need to adhere to the following rules:
- Download only the official app;
- Use complex passwords;
- Do not share your login information with anyone;
- Use only trusted devices to log in;
- Log out of your personal account after completing your work.
Raiffeisen Bank is a very popular universal bank, which was founded back in 1996 in Russia. At the moment, it occupies a place in the TOP-15 among competitors in terms of the size of its assets. Ready to serve here individuals And to corporative clients. Loans, cards are issued, insurance is provided. Anyone can also contribute. Not so long ago, the Family Bank innovation was introduced. This is a service that provides access to your products to other customers you choose. A convenient solution if you and your family have chosen Raiffeisen Bank.
It is not customary to stand still in this bank, new services and technologies are constantly being introduced. One of the innovations was the "Internet Bank". So everyone can access their products in the bank online. To fulfill entrance to personal account, just visit the authorization page on the link https://online.raiffeisen.ru/#/login/main. There you will see a form for entering your username and password. By clicking on "Login", you will be redirected to the main page of the account.
Once in the office, you can immediately see that everything is done in good conscience. The design is nice and the interface is very user-friendly. You can customize the sections and make the service as comfortable as possible for you personally.
This is how the set of sections that are available in your personal account looks like:
- Cards. All information about what you have issued for the entire time of working with the bank.
- Accounts. Accounts opened in this company are displayed.
- Goals. There is a convenient option for setting goals for their speedy implementation. The bank in this regard will help you save money wisely.
- Credits. All information about current loans. You can also easily create an application for receiving the amount.
- Contributions. All information about those that you have opened, as well as the ability to create a new one.
- mutual funds. IN this case The bank allows you to wisely invest your money in some kind of investment fund.
The main tabs were presented, but that's not all. In addition, you can open another auxiliary menu:
- Favorites. A convenient section, since here you can add all those services that interest you the most. Everything you need will be concentrated in one place.
- Translate. You can easily transfer money to wherever you need. Sending money to other banks and organizations using free details is available.
- Pay. If you use some services, it is very convenient to pay from one place, that is, through the office.
- Top up. In this case, we are talking about the possibility of replenishing your account. Several practical options are offered.
- Exchange. You can get the currency you need at a very attractive rate set by the bank.
- Open. At any time of the day you can get new loan or create another contribution.
If you have become a client of the bank for a long time, but still do not use the Internet service, urgently correct this situation. All you have to do is pass personal account registration link https://online.raiffeisen.ru/#/login/connect .
All you need for a successful process is to have a Raiffeisen card at hand, as well as your phone number, which was indicated in the contract.
Everything is done in 3 steps:
- You enter information regarding the card. Roughly speaking, control data is entered in the fields, you do not need to write only the name of the owner.
- Next, enter the code that will be sent to your phone number in the form of a message.
- You create a convenient login and a strong password. Save this information in a safe place.
That's it, the registration procedure is completed. Access to the profile is provided by entering the details that were generated during the creation of the account.
Internet banking is a very popular service due to the fact that you can provide yourself with remote control of all functions and products of the bank completely free of charge.
Raiffeisenbank personal account password recovery
If you cannot log in, try to find out the reason for this phenomenon. It is likely that the problem is in the wrong keyboard layout or simply in the activated Caps Lock key. It is also possible that there is an error in the data. If the next attempts did not give the desired result, use the restoration of access. In fact, this procedure looks the same as the registration, which was described a little above.
In general, there are several recovery options:
- If you have a card, then through the official website of the company.
- If the card is missing, you can restore access by contacting the employees at the hotline.
- An alternative and essentially universal option is to visit a bank office.
If you choose this option, have your phone and card ready.
Open the authorization page and click on the phrase "Remember login and password". Faster access is possible at the link https://online.raiffeisen.ru/#/login/restore. You enter your data, you receive a code in the message. Then a new username and password are generated.
Restoring access to the hotline
If the card is missing, you can contact the staff at 8-800-700-00-72 completely free of charge. You select the 3rd item in the menu (in this case, it is voice). You will then be asked for your details in the form of passport information and a code word. After a couple of minutes, access will be restored.
Restoring access to the bank office
The third option is to go to the office of the company, where they will also be happy to help you. All that is required of you is to write an application to restore access. It is only important to prepare your passport in advance and take it to the office with you. It will also take no more than 5 minutes of your time.
The Bank has developed a mobile application that allows absolutely all customers to manage the organization's products in a convenient format. You can download the program for free from the official store on phones with iOS or Android operating systems.
To log in, you just need to use the data that you received during registration.
To download the app, sign in to Google Play or App Store, then search for "Raiffeisen Online". In the results of the issuance, you will see a download option with a corporate logo.
By clicking on "Install", you need to wait a couple of minutes to get the desired result.
This is what the functionality available to you looks like:
- You can get acquainted with the entire history of payments, as well as carried out money transfers.
- There is a payment function. You can easily pay for anything without leaving your home.
- Phone transfers.
- You can send money to the account of another organization.
- There is a function of completely free transfers from cards of other organizations.
- There is an option thanks to which you can easily display the sum of all your bills on the main screen of your smartphone.
- Information about contributions.
- Details of all loans
- Option to block the card in case it is lost.
- Chat with company employees.
- Information about where the nearest branches are located, as well as ATMs.
If for one reason or another you have a question, do not hesitate to ask the bank employees. To do this, use the numbers:
- 8 800 700 91 00 - a call throughout Russia can be made completely free of charge.
- 7 495 721-91-00 - for calls if you are outside the territory of Russia.
As for the Contact Center, it works around the clock, so help will be provided to you at any time.
There are also other ways you can contact bank employees:
- By clicking on the link https://www.raiffeisen.ru/about/feedback/, you can easily create a request, which will be considered as soon as possible.
- You can send an email [email protected].
