About Raiffeisenbank's client bank
Like any serious banking institution, Raiffeisenbank offers its customers who have concluded an agreement for settlement and cash services to sign an additional agreement to it, providing for the use of the system of Raiffeisenbank's client bank - Elbrus Raiffeisen.
How to connect to Elbrus Raiffeisen
After signing an additional agreement to the cash settlement agreement on the use of the bank-client, the bank employee will give you an envelope with a login and password to access the system, as well as a USB device - USB-token. It is necessary to generate an electronic signature on this device using specialized software - an analogue of the handwritten signature of the key owner. To do this, go to the Elbrus Raiffesen login page - elbrus.raiffeisen.ru and enter the login and password received at the bank, then follow the instructions for generating a digital signature. After the completion of the generation procedure, you need to print the key certificate and hand it over to the bank employee to complete the activation procedure electronic signature... After that, you can start working in the system.
Elbrus Raiffeisen Opportunities
This service allows you to manage your account without going to the office, prepare and transfer payment orders, convert currency, and make international payments. Each payment order is automatically checked for correctness. Plus, you can create a payment order template and save yourself the hassle of re-entering the same data.
Elbrus Raiffesen allows users to customize the program interface for themselves. Especially for large organizations, the possibility of functioning of this program on a local network is implemented, as well as the ability to connect almost all known on this moment databases. Constantly updated directories, connected to most of the input forms, the availability of the autocomplete function significantly speeds up the preparation of payment orders and increases the correctness of their filling.
Many of the bank's clients, when logging into the system for the first time, enter “elbrus raiffeisen ru” instead of the address to enter the bank-client of Raiffeisenbank and, naturally, do not get to the Elbrus Raiffeisen authorization page. Apparently, this is due to the fact that in the instructions for the initial login, this link is underlined and the dots between the words are not very visible, so inexperienced computer users make mistakes and they have to call customer support.
Safety Elbrus Raiffeisen
Raiffeisenbank's client bank is one of the most reliable Internet systems for accessing a legal entity's account. No payment order can be accepted by the bank without the implementation of the encryption procedure and signature with an analogue of the client's handwritten signature. The system implements the possibility of mandatory presence in payment order two signatures (as a rule, the head of the organization and the accountant), which excludes the possibility of unauthorized spending of funds. The client's electronic signature is unblocked only after passing the identification procedure using an identity document and verifying the signature on the certificate and on a card with sample signatures on the side of the bank.
SMS-OTP (SMS One time password)- a bank service for confirming transactions in the Internet bank and mobile bank using one-time codes sent in an SMS message to the Signatory's registered phone number.
The daily limit for signing documents with an SMS code is 1 million rubles per day (Moscow time).
If a token is available, it is possible to certify counterparties, and the daily SMS-OTP limit in favor of such recipients will be increased to 3 million rubles during the day (Moscow time).
Advantages:
Commission for connection and use of the service - no
No installation required additional programs and drivers
Does not depend on the operating system of the computer and mobile phone
Codes are one-time use, are valid for a limited period of time and only for a specific operation
How it works:
When signing a document in the Internet bank (ELBRUS Internet, RBO) or in the mobile bank (ELBRUS Mobile, Raiffeisen Business), a 4-digit code is sent to the registered phone number via SMS, which must be entered in the system. If the code is entered correctly, then the document is signed successfully and is available for sending.
How to connect:
To activate the service, it is necessary to provide a corresponding application indicating the signatory and the mobile phone number (Appendix No. 12 to the Agreement on the Bank-Client system).
If you have a token, then connection is possible in the ELBRUS Internet system in the section "Services and services" - " Additional services"-" SMS-OTP ". You need to create an application and confirm it with a token.
Restrictions:
Only one document can be signed with one SMS code.
To increase the security of the service, with each attempt to sign documents, it is checked whether the SIM card with the registered phone number has been changed. If the change of the SIM card is recorded or it is impossible to check the invariability of the SIM card, then signing the document with SMS codes is not available.
In international roaming, SMS-OTP may not work, since in this case information about a possible SIM card change may not be available. For the security of funds on the account, under such conditions, the SMS code is not generated.
Not all operators are suitable for connecting the service cellular communication, since not all operators can check the change of the SIM-card (for example, Motive, etc.).
The service is connected to only one phone number. That is, the code is sent to only one addressee.
What to do if the SIM card has changed:
If you have changed your SIM card, the service must be reconnected (see How to activate).
Moreover, if you have changed your SIM card without changing your phone number, then you can reconnect the service by contacting the Bank's Call Center 8 800 700-4646 (subject to successful identification)
Nowadays, almost every bank has in its arsenal a lot of tools to make the client's life easier. So, for example, a few years ago there was a software that allows any client, in addition to cash and settlement services, to receive the "bank-client" service. Using this service allows you to remotely manage your accounts via the Internet. Raiffeisenbank did not remain aloof from technical progress and also provides the service of using the remote banking services called Elbrus.
Raiffeisen Elbrus: opportunities
With the round-the-clock operation of the Elbrus Raiffeisen bank system, the client gets the opportunity to exchange information with C1, transfer to any electronic form documents to the bank, with their probable subsequent revocation, to generate and receive statements for any period. Apart from the usual accounting entries the Raiffeisen client-bank Elbrus system allows international payments and currency conversion operations. The implementation of any transfers and transactions takes place in the conditions of a well-developed security system.
Raiffeisen Elbrus: advantages
The advantage of remote banking systems is, first of all, saving time and money. The absence of intermediate services, that is, servicing by bank employees, helps to avoid the costs of settlement and cash services. The Raiffeisen Elbrus Internet system also speeds up the processing of payment orders - it is carried out on the same day.
A competently developed system of remote servicing of Raiffeisen Bank Client-Bank Elbrus allows you to receive any account statements without the obligatory personal presence in the offices and branches of the bank. Payment instruction templates have been developed to carry out transactions. And, besides, any payment order is checked for correctness of filling it out. And in order not to repeat the procedure for filling out the same type of payment every time, simple and understandable templates have been developed, filling out which takes a matter of seconds.
Raiffeisen Elbrus: what needs to be done to connect to the system
In order to connect to the Elbrus Raiffeisen Bank system and further use services in every sense convenient system posting invoices, you must follow several steps sequentially. But before proceeding to the implementation of the technical side of the issue, it is imperative to sign an additional agreement on the use of the bank-client service at the bank's office.
After signing the agreement, the client is given a package with registration data - this is the username and his password, as well as the device on which the key is recorded - a USB-token. This device will subsequently store a digital analogue of the signature of the key owner, with the help of which the system is accessed and the signature is verified on accounting document with original signature. This signature must be activated by bank employees, and this is done by transferring a printed key certificate to the office.
Raiffeisen Elbrus: connection procedure
Having in hand all the necessary registration data and a device for storing the digital generation of the key owner's signature, it's time to move on to the technical side of the connection. Elbrus Raiffeisen system has a clearly scheduled sequence of actions, the implementation of which will make it quite easy to connect and log in to the system. The algorithm of actions can be found on the corresponding page of the site elbrus.raiffeisen.ru.
Raiffeisen Elbrus: technical requirements for hardware
Compliance with all technical requirements for hardware and software will allow you to quickly and confidently connect to the bank-client system. What are these requirements? If we talk about the hardware component, then this is an IBM-compatible computer, the processor is Pentium 4 or higher, which provides the amount of RAM - 512 MB or more and the amount of free space on the working disk - at least 200 MB.
Raiffeisen Elbrus: technical requirements for software
The developers of the software for the remote account management system for Raiffeisen Bank clients - the Elbrus system - also thought out the corresponding requirements for the client's computer software. So, for example, the operating system is only Microsoft Windows 2K / XP (32 bit) / Vista / 7/8. As browsers it is worth considering
MozillaFirefox and MicrosoftInternetExplorer 7.0 and higher browsers. It is imperative to provide JavaScript support. Licensed anti-virus software, regularly updated, is also required. Besides, necessary requirements just installed CryptoPro CSP software, drivers for the USB-token device and local administrator rights.
Raiffeisen Elbrus: safety
It is believed that the security of Raiffeisen Bank (the Elbrus system in particular) is one of the best. This is, first of all, the procedure for verifying the signature on the document with the original digital version. In addition, there is the possibility of affixing two signatures on the payment order, for example, an accountant and a director, which excludes the possibility of overspending or unauthorized expenditure of funds.
Well, to ensure safe and reliable work in the system, of course, it is necessary to comply with the most simple rules security:
- Store keys and passwords in a safe place and do not transfer them to third parties;
- Do not respond to requests that include a transfer request personal information;
- Use a dedicated computer with a constantly updated anti-virus program for accounting entries;
- Correctly complete login and logout to / from the system.
If you suddenly suspect that unauthorized persons have entered the system or when performing unauthorized operations, you should immediately contact the Raiffeisen Bank support service. Elbrus technical support will help in this case to change the keys and access passwords.
Safety, simplicity and convenience are the main qualities that make it possible to choose the Raiffeisen Client-Bank Elbrus remote service system as a reliable partner of any accountant at any enterprise.
Representative of the group of foreign banking and financial institutions Raiffeisen, the bank operates on the Russian financial market since 1996. He carries out financial transactions with corporate and private clients in various currencies.
Raiffeisen Business Online is an innovative response to the trends in the online commerce environment, which will allow you to easily, conveniently and quickly manage your funds. Elbrus is aimed at legal entities, helps to remotely conduct Bank operations in the corporate sector. The system is protected by the leading cryptographic security standard.
It is difficult to deny the colossal simplification of the activities of entrepreneurs in the accounting and financial management achieved using Business Online and Elbrus from Raiffeisen.
The video below shows a visualization of work in the Elbrus online business service.
Connecting Raiffeisen Internet Bank for Business Online: Instruction
To get started on the Elbrus portal, you need to correctly configure your computer and go through all the steps of the instructions. It is, of course, desirable to have up-to-date software. In addition, you will need a YUSB token obtained at the Raiffeisen office.
After the device is received, you can proceed to installing the software.
During installation, you will be prompted to enter the serial number. It has already been sent to you. To view it, use the login details and go to the Business Online portal. There, in the "Letters" section, open the message "Key binding".
Install and restart your browser.
Note!
When you try to log in for the first time, the page may suggest installing the plug-in on its own, in which case you can simply press the "Yes" button.
After completing the initial installation, activate your account:
- Check the email provided during the initial registration. You will receive an activation letter, which you need to open and click on the hyperlink. It will be valid for 30 days, so the activation procedure does not need to be postponed.
- In the window that appears, enter the security code that came to your phone number.
- Set a password for entry and login (as standard, an electronic mailbox is used as a login).
- Continue working in the system by clicking "Continue".
Time to move on to generating keys.
- Using the navigation bar on the left side of the screen, select "Crypto Information Exchange".
- Next, go to "New Certificate Requests".
- Connect the token.
- At the top, in the toolbar, create a new document.
- Install ARDS JaCarta 0, AKS ifdh 0, AKS ifdh 1, Alladdin Token JC 0.
- Use the instructions provided by the system.
- Specify the password for access, which was specified instead of the standard 1234 ... earlier in the instructions.
- Select a document, send it to the bank using the "Send to bank for processing" button. The status of the certificate application will change to "unloaded".
It is important!
By forming the keys, CryptoPro can issue a message about the change of GOST, which regulates the keys. Check "Do not remind" and confirm.
Your crypto key will be valid for 1 year, you can get a new one remotely, but it is necessary that the old one is still valid. The section "Requests for certificate regeneration" is responsible for this.
What to do if you forgot your password
It happens that we lose data to log into any system. In the case of Raiffeisen Business Online, password recovery is carried out through an electronic mailbox (the one that was specified during the initial registration at the office).
In the absence of an e-mail box registered in the system, you will have to re-visit the Raiffeisen branch.
Elbrus Raiffeisen: login to the recovery system
Damage to any components of the Elbrus software package can cause problems with access to the crypto protection system. In this case, re-download the distribution from the official website, remove all plugins on the system. Reinstall.
Raiffeisen online business mobile app for iPhone and Android
A smartphone is a device that we always carry with us. Therefore, an application for mobile devices of legal entities based on Android and iOS was released for Raiffeisen clients. 24/7 access to the system Online business allows clients to simplify the entire procedure of interaction with Raiffeisen Bank several times. Thanks to him, you can: 
- It is convenient to make instant transfers at any time;
- Pay tax and budget payments;
- Transfer funds to the accounts of other counterparties;
- Manage Raiffeisen Online Business;
- Create templates for typical monetary transactions;
- Cancel and revoke a payment sent to the bank;
- Repeat payment quickly;
- Confirmation payment documents by means of SMS access password;
- Use ample opportunities to inform about the current state of the account;
- View the nearest ATMs and branches;
The mobile bank is distributed free of charge and is available for all Elbrus clients. Fingerprint user authentication is supported.
You can download the bank's application by clicking on the links:
Possible problems and errors in the Raiffeisen Internet Bank for online business
Due to the variety of personal computers and a large number of users, it is impossible to foresee all scenarios for using Elbrus. Sometimes there are problems in his work.
Raiffeisen Elbrus does not work
Let's consider several typical malfunctions:
- The service page is not displayed in the browser. Check if port 443 is open on your router, which is responsible for a secure connection. Specifically - port 443.
- There is no media when generating the security key. Make sure that the desired device is selected from the list of available ones, the YUSB token is not blocked and the correct password for it is entered.
Raiffeisen Elbrus does not sign documents
During the signing of the documentation, a message may appear - "No authority to sign." This is due to the expiration of the Sample Signature Card (SPC).
If the above methods of solving problems with the operation of the service did not help you, then contact technical support Raiffeisen.
Technical support and phone number Raiffeisen Elbrus
The table below shows the contacts of the support team:
Bank-client Raiffeisen "Elbrus" system for legal entities was created specifically for small businesses for effective, unlimited financial management from any corner of the planet.
Login to the personal account of Raiffeisen ElbrusThe advantages of the Raiffeisen Elbrus system
Elbrus Raiffeisen system. mobile version The Elbrus Raiffeisen Bank system is significantly different from others:
- The system is installed on the main operating systems: Windows, Mac, and has a simple, understandable interface for everyone.
- A Raiffeisen Bank client can enter Elbrus at any time convenient for him, from anywhere in the world;
- In new versions of the system, the ability to export was added financial statements and payment orders in the most common formats (docx, pdf, xml and others);
- Also added import of reports from 1C, CSV, XML systems;
- In the Elbrus system, it is possible to pay for mass payments at a time (for one click);
- All payments and transfers are saved in history, in the future, based on them, you can create templates for quick payment;
- An increased security level has been set, and the system has thought out two options for confirming the operation at once: via SMS code and via USB channel;
- The ability to fine-tune "for yourself" and create templates for already carried out monetary transactions;
- It is allowed to work not only with other banks of Russia, but also with the whole world;
- You can get support from the Bank's operators from 9 am to 6 pm Moscow time, i.e. all working day;
- Technical work is always carried out between 8 pm and 6 am the next day in order to avoid inconvenience to customers.
In addition, professional developers are constantly working on the Raiffeisen Elbrus-Business program to improve the security, functionality and reliability of the application.
System Requirements for Login
In order to establish a business bank from Raiffeisen, you need to check the client's computer (both home and corporate) for compliance with the system requirements:
- Processor not less than Pentium 4;
- Availability of a working USB port and a connected USB-token;
- Memory capacity - 512 MB;
- Internet access and pre-installed modern browser;
- Screen resolution from 1024 x 768;
- Access to administrative settings of a laptop / computer;
- Installed licensed antivirus with up-to-date databases;
In the future, the entrance to the "Elbrus" Raiffeisen system will be carried out through the password you have chosen.
Please note that from May 15, 2018, the entrance to the personal account of Raiffeisen Elbrus no longer requires the CryptoPlugin.
Registration in Raiffeisen Elbrus
If the technical requirements of the client's computer meet the system requirements, then he can proceed to registration. It is carried out at the nearest branch of Raiffeisen Bank:
- Come to the bank and draw up an application for connection to the Elbrus system of Raiffeisen Bank;
- Sign an agreement received from a bank employee;
- Receive an envelope with login and password from the Elbrus system.
Additional actions are not required, except in cases when you need to create a USB-token to log into the Raiffeisen Business online system, but in this case, bank employees will tell you in detail the plan for further actions.
How to activate the personal account "Elbrus" from Raiffeisen?
Once Account in "Elbrus" from Raiffeisen online was created, it must be activated. Without activation, the client will not be able to enter his profile.
Activation is carried out as follows:
- The client will receive an email with a link or data to activate his personal account. Before clicking on the links from the letter, be sure to check the sender's address - [email protected]
- The activation link will work for 30 calendar days.
- After going to the activation page, the Raiffeisen Elbrus system will send an SMS message to the client's number with a code. It must be entered in the window that appears.
- Further, the client is given the opportunity to change the preset password to his own, which must be entered twice. In the same window, the client can change the login or leave his email address as it.
- Once all the data has been verified, the client needs to click the "Continue" button. The transition to the Elbrus personal account from Raiffeisen Bank will be made automatically.
To check if your account has been activated, you need to:
- Create a new letter;
- Sign it;
- Send a letter to any financial institution.
If the personal account "Elbrus" from Raiffeisen Online Bank has been activated, then upon receipt of the letter financial institution it will acquire the status "Accepted".
Login to the Elbrus system of Raiffeisen Bank
Please note that to enter the Raiffeisen Internet Bank for legal entities, you need to have a stationary computer or laptop. You need to download the installation file of the Elbrus system from the official website of the bank. After downloading the files, install them and restart your computer.
The installation program will automatically configure the Elbrus system for the first login.
Make sure you change the default username and password for your own.
Mobile access to the Elbrus system
To speed up the financial transactions its clients, Raiffeisen Bank has issued special mobile applications Elbrus. They are available on the major iOS and Android platforms.
Login to Raiffeisen Elbrus on Android
If the client's smartphone is on the android platform, then he can download the Raiffeisen - Elbrus application in PlayMarket.
- Install the Raiffeisen - Elbrus application on your smartphone;
- Register in your personal account (see above);
- Enter your login details in the first screen of the application;
- Enter the office.
In the application, the client gets access to information on all accounts, cards and mandatory payments. The main functionality of the application is completely identical to the computer version of the Elbrus system. However, in addition to this, a map has been added to the application with a note about the nearest branches of Raiffeisen Bank and its ATMs.
Login to Raiffeisen Elbrus on the IPhone
If the client is the owner of Apple mobile products, then he needs to download the Raiffeisen - Elbrus application in the AppStore.
Login to the personal account of the Elbrus Raiffeisen system from the iPhone and iPad is carried out as follows:
- Download the application from the AppStore;
- Receive from Raiffeisen Bank an envelope with data for access to the Elbrus system;
- Enter data on the first screen of the application;
- Log in to your personal account.
Elbrus Raiffeisen Bank application is completely identical to the android application. It also contains all the functionality and access to information on the state of the client's cards and accounts, as well as a map with the nearest bank branches.
