Often there is a situation in which you need to quickly contact the organization's support service or leave a complaint and feedback, in which case you need to call the hotline. In this article you will find out the free phone number hotline Moscow Pension Fund.
About company
Pension Fund of the Russian Federation - government agency dealing with compulsory social security... Founded on December 22, 1990 by decree of the Supreme Soviet of the RSFSR No. 442-1 "On the organization of the Pension Fund of the RSFSR."
As a state extrabudgetary fund Of the Russian Federation, the FIU was created for government controlled funds of the pension system and ensuring the rights of citizens of the Russian Federation to pension benefits. The PFR budget is approved by the State Duma of the Federal Assembly of the Russian Federation separate law along with the adoption Federal budget RF. The share of the PFR budget in Russia's GDP is 10.8% - in terms of revenues, and 10.2% - in terms of expenditures. The FIU pays pensions to over 40 million pensioners and social payments for 20 million beneficiaries, maintains personalized records pension rights insured persons - for over 128 million Russian citizens.
The Pension Fund of the Russian Federation also has a “hot line”, by calling which you can get an answer to your question regarding pension matters or just listen to the pleasant voice of an autoinformer.
Not single number hotline and right. There are so many pensioners in Russia and they all need something from the Pension Fund. The single line will just melt. That is why each branch has its own hotline. To find out her phone number, you need to go to the site pfrf.ru and select your region.
Then click on the word “Branch” and information about the branches will appear on your screen:
If you live in a large region, then you will need to find your branch.
When you reach the text with the address and opening hours, look for the line “Hotline”. Now you can call and ask questions. Or you can contact the online reception of the PFR. Sometimes it’s more useful than talking on the phone.
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Pension Fund - hotline: 14 comments
- Natalia
If it is possible, answer the question: can there be a preferential pension for a miner 8400 rubles? Where to go for help? Thanks!
- Olga
- Guest
Hello! Can you tell me if I can get a certificate that I have been a pensioner since 10/20/2017, although they still pay me a pension and said that the result will be only in 3 months. Thank you. Nikolay Frolov.
- SVETLANA
Hello! Please tell me why submit documents for registration of a pension for half a year, if they begin to stir about missing documents only from the day of the appointment of the pension and the countdown is counted from the day of appointment? Is it correct that 3 months begin to count from the date of the appointment of the pension?
- Tatyana
I earnestly ask you to express my gratitude to Maria Nikolaevna Alennikova. I was drawing up the documents for retirement, Maria Nikolaevna, a specialist in her field, worked with me. Everything was so accessible and competently explained. A rare case in state institutions. Pension Fund of the City of Magnitogorsk, Ordzhonikidze district.
- Olga
My pension is delayed. Where can you go? Thanks!
- evgeniya
Good evening! Viber received an SMS about the calculation of the insurance payment, how to get it?
- GSHAPOCHKINA OLGA ALEXANDROVNA
THE PENSION FUND OF THE CITY OF NOVOTROITSK, ORENBURG REGION, HAS NOT RECEIVED THE PENSION TO SBERBANK FROM JUNE 15, 2018 TO MY SVEKR SHAPOCHKIN NIKOLAY EGOROVICH 1936. R., MOTIVATING THIS BY THE FOUNDATION EMPLOYEE SHOULD MAKE SURE THAT HE IS ALIVE. AND IT WAS IMPOSSIBLE TO KNOW IN ADVANCE BY A LETTER OR THE ARRIVAL OF A SOCIAL WORKER. SUCH A STORY FOR MANY RECIPIENTS OF PENSIONS IN SBERBANK, OLD MEN WERE IN SHOCK.
- Andrey
It is not realistic to get an on-line consultation for a hearing-impaired person, VSK is transferred to order a call or a personal call. The rights of socially protected citizens are violated.
- Tamara
Do I have the right to receive a "Veteran of Labor" with 39 years of experience, labor activity started at a minor age / from 15 years old /, awards are only local, there is a jubilee award "100 years of pro Russia" Sincerely Beskrovnaya
- Maria
Good afternoon. Is it possible to reimburse the parents' expenses for paying for the child's living in a dormitory (full-time university) at the expense of MK funds in fact. Those. pay to parents for the entire academic year, and then provide documents (invoices and receipts for payment). Due to the unknown amount to be paid. Because there is communal payment, is there Additional services like using a kettle, iron, refrigerator, TV, laptop, etc. And therefore it is not known in advance what he will use and how much. I ask you to answer this question. And further. If the child is studying in another city, are the originals of the contract and certificates required
- Sergei
No help from you, some show-offs, waste OUR hard-earned money
- Vladimir
Please tell me why I do not have a personal account on the PFR website wages for the years from 11/16/1976 to 05/31/1998, although I gave all the documents to the Nevsky district of St. Petersburg where my FIU is. My SNILS 021-450-857-12
Contacts and addresses of the Main Departments of the PFR and the PFR Departments in Moscow and the Moscow Region:
GU - Main Directorate of PFR No. 1 for Moscow and the Moscow Region(service area: Zelenograd Administrative District of Moscow, Solnechnogorsk City District of Moscow Region, Klin City District of Moscow Region) - hotline telephone 8-499-717-21-75
GU - Main Directorate of PFR No. 2 for Moscow and the Moscow Region(service area: Western administrative district of Moscow, Odintsovo municipal district of Moscow region, urban district Ruza of Moscow region, closed administrative territorial unit of urban district Krasnoznamensk in Moscow region, urban district Zvenigorod of Moscow region, closed administrative territorial unit Vlasikha settlement, Moscow region) - "hot line" phone number 8-499-445-04-38
GU - Main Directorate of PFR No. 3 for Moscow and the Moscow Region- hotline telephone 8-495-679-92-51
GU - Main Directorate of PFR No. 4 for Moscow and the Moscow Region(service area: South-West administrative district of Moscow, Novomoskovsk administrative district of Moscow, Troitsk administrative district of Moscow, Podolsk urban district of Moscow region, Domodedovo urban district, Klimovsk, Shcherbinka, Aprelevka) - hot line telephone 8-495-679-47-76
GU - Main Directorate of PFR No. 5 for Moscow and the Moscow Region(service area: Northern administrative district of Moscow, urban district of Khimki, Moscow region, urban district Dolgoprudny of Moscow region, urban district Lobnya of Moscow region, Taldomsky urban district of Moscow region) - hotline telephone 8-495-987-09-19 , 8-495-987-09-20
GU - Main Directorate of PFR No. 6 for Moscow and the Moscow Region(service area: North-Eastern administrative district of Moscow, urban district of Mytishchi, Moscow region) - hotline telephone 8-495-987-09-26 (in the North-Eastern administrative district of Moscow), 8-498- 680-34-48 (in the urban district of Mytishchi, Moscow region)
GU - Main Directorate of PFR No. 7 for Moscow and the Moscow Region(service area: Eastern administrative district of Moscow, Balashikha urban district of Moscow region, Reutov urban district of Moscow region, Shchelkovsky municipal district of Moscow region, Fryazino urban district of Moscow region, Losino-Petrovsky urban district of Moscow region, closed administrative territorial unit of an urban district Star City of the Moscow Region) - hotline telephones 8-499-461-07-96 (for pension issues), 8-499-461-07-09 (for EDV issues), 8-499-461-07-32 (on maternity (family) capital issues)
GU - Main Directorate of PFR No. 8 for Moscow and the Moscow Region(service area: Southern Administrative District of Moscow, Leninsky Municipal District of the Moscow Region) - hotline telephone 8-499-258-39-39
GU - Main Directorate of PFR No. 9 for Moscow and the Moscow Region(service area: North-Western Administrative District of Moscow, Krasnogorsk City District of Moscow Region, Volokolamsk City District of Moscow Region, Lotoshino City District of Moscow Region, Shakhovskaya City District of Moscow Region) - hotline phones: 8-498-568- 80-42 (Main Department), 8-499-196-09-17, 8-499-196-09-75 (issues of maternal (family) capital), 8-495-948-79-90 (issues of advance work with insured persons retiring), 8-499-190-98-10 (on pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80 -47 (issues of receiving reports), 8-498-568-80-36 (issues of registration of policyholders and insured persons).
GU - Main Department of PFR No. 10 for Moscow and the Moscow Region(service area: Central Administrative District of Moscow) - hotline telephones: 8-495-987-88-65 (pension issues); 8-499-235-29-59, 8-499-235-11-65, 8-499-235-32-68 (Department of personalized accounting and interaction with policyholders No. 1); 8-495-618-58-43, 8-495-618-39-82, 8-495-618-61-01 (Department of personalized accounting and interaction with policyholders No. 2); 8-499-235-17-90, 8-499-235-07-75 (Department of personalized accounting and interaction with policyholders No. 3)
GU - Office of the Pension Fund of the Russian Federation No. 11 for the city of Moscow and the Moscow region(service area: the urban district of Serpukhov of the Moscow region, the urban district of Pushchino of the Moscow region, the urban district of Protvino of the Moscow region) - hotline telephone 8-496-735-29-88
GU - Office of the Pension Fund of the Russian Federation No. 12 for Moscow and the Moscow region(service area: Sergiev Posad municipal district of the Moscow region) - hotline telephone 8-496-549-21-04
GU - Office of the Pension Fund of the Russian Federation No. 13 for Moscow and the Moscow Region(service area: Noginsky municipal district of the Moscow region, urban district of Chernogolovka, Moscow region) - hotline telephone 8-496-511-99-33
GU - Office of the Pension Fund of the Russian Federation No. 14 for Moscow and the Moscow Region(service area: Kolomensky urban district of the Moscow region) - hotline telephone 8-496-615-54-54
GU - Office of the Pension Fund of the Russian Federation No. 15 for Moscow and the Moscow Region(service area: urban district of Ramensky, Moscow region, urban district of Bronnitsy, Moscow region) - hotline telephone 8-496-461-77-85
GU - Office of the Pension Fund of the Russian Federation No. 16 for Moscow and the Moscow Region(service area: Pushkin municipal district of the Moscow region, urban district Krasnoarmeysk, Moscow region, urban district Ivanteevka, Moscow region) - hotline telephone 8-496-580-73-93, 8-496-533-63-00
GU - Office of the Pension Fund of the Russian Federation No. 17 for the city of Moscow and the Moscow region(service area: urban district Korolev, Moscow region) - hotline telephone 8-495-511-55-52
GU - Office of the Pension Fund of the Russian Federation No. 19 for Moscow and the Moscow Region(service area: city district Elektrostal, Moscow region) - hotline telephone 8-496-576-34-40, 8-496-576-31-78
GU - Office of the Pension Fund of the Russian Federation No. 20 for the city of Moscow and the Moscow region(service area: Naro-Fominsk urban district of the Moscow region, closed administrative - territorial unit of the Molodezhny urban district of the Moscow region) - hotline telephone 8-496-343-43-39
GU - Office of the Pension Fund of the Russian Federation No. 21 for the city of Moscow and the Moscow region(service area: Dmitrovsky municipal district of the Moscow region) - hotline telephone 8-495-993-91-50, 8-496-227-90-52
GU - Office of the Pension Fund of the Russian Federation No. 24 for the city of Moscow and the Moscow region(service area: urban district Orekhovo-Zuevo, Moscow region, urban district Likino-Dulyovo, Moscow region) - hotline telephone 8-496-413-39-19, 8-496-413-39-20
GU - Office of the Pension Fund of the Russian Federation No. 25 for the city of Moscow and the Moscow region(service area: Stupino urban district, Moscow region) - hotline telephones 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personified accounting)
GU - Office of the Pension Fund of the Russian Federation No. 27 for the city of Moscow and the Moscow region(service area: Istra urban district of the Moscow region, closed administrative - territorial unit of the city district Voskhod) - hotline telephone 8-498-319-69-00, 8-498-319-68-02
GU - Office of the Pension Fund No. 29 for Moscow and the Moscow Region(service area: city district Yegoryevsk, Moscow region) - hotline telephone 8-496-402-41-54 (pension issues), 8496-402-41-57 (administration of insurance premiums), 8-496-402- 41-56 (issues of personified accounting)
GU - Office of the Pension Fund of the Russian Federation No. 30 for the city of Moscow and the Moscow region(service area: urban district Pavlovsky Posad, Moscow region, urban district Elektrogorsk, Moscow region) - hotline telephone 8-496-432-33-90
GU - Office of the Pension Fund of the Russian Federation No. 32 in Moscow and the Moscow Region(service area: Shatura urban district of the Moscow region, Roshal urban district of the Moscow region) - hotline telephone 8-496-453-20-10
GU - Office of the Pension Fund of the Russian Federation No. 33 for the city of Moscow and the Moscow region(service area: urban district Chekhov, Moscow region) - hotline telephone 8-496-727-78-18, 8-496-727-78-19
GU - Office of the Pension Fund of the Russian Federation No. 34 for the city of Moscow and the Moscow region(service area: Mozhaisky municipal district of the Moscow region) - hotline telephone 8-496-382-00-85
GU - Office of the Pension Fund of the Russian Federation No. 35 for the city of Moscow and the Moscow region(service area: Kashira urban district, Moscow region) - hotline telephone 8-496-693-16-44
GU - Office of the Pension Fund of the Russian Federation No. 36 for Moscow and the Moscow Region(service area: urban district Dubna, Moscow region) - hotline telephone 8-496-212-48-77
GU - Office of the Pension Fund of the Russian Federation No. 37 for Moscow and the Moscow Region(service area: urban district of Lukhovitsy, Moscow region) - hotline telephone 8-496-632-16-34, 8-496-632-17-56
GU - Office of the Pension Fund of the Russian Federation No. 41 for the city of Moscow and the Moscow region(service area: urban district Zaraysk, Moscow region, urban district Serebryanye Prudy, Moscow region) - hotline telephone 8-496-662-49-02
GU - Office of the Pension Fund No. 42 for Moscow and the Moscow Region(service area: urban district Ozyory, Moscow region) - hotline telephone 8-496-702-30-44
The areas of activity of the PFR are connected not only with the appointment and payment of pensions. The department collects reports from employers, maintains personal accounts of insured persons, checks documents for the payment of capital and other issues. For information support of citizens and legal entities The Pension Fund of the Russian Federation makes it possible to call the hotline.
What does a call to the PFR hotline give
Almost all types of activities that are within the authority of the FIU relate to public services... You can get them by personally contacting the client service of the PFR institutions, through the MFC or the official portal of public services. In each of these cases, citizens need to prove their identity in order to process personal data.
Telephone communication does not allow verification of the identity of a citizen, therefore, the possibilities of such an option for the provision of services are significantly limited. In particular, the provision of consultations or services related to personal data of citizens is not available by phone. Based on such restrictions, calling the PFR hotline makes it possible to:
- get advice on the regulations and operating hours of the department, addresses of the location of territorial divisions;
- get an explanation of the procedure for oral reception of citizens and the provision of written applications;
- clarify the list of documents that are needed for the provision of services - for the appointment of a pension or the assessment of pension rights, for obtaining a MSC certificate and disposing of the funds of the capital, for issuing or restoration of SNILS, etc.;
- consult on the procedure for registering and using electronic resources of the FIU;
- learn about novelties in legislation, the timing of the indexation of pensions and other social benefits;
- clarify other issues that do not require the transfer and processing of personal data;
- apply for non-compliance with the regulations and the code of ethics on the part of the FIU specialists.
Thus, calling the PFR hotline will not provide an opportunity to find out the status of the insured person's personal account or receive any other service requiring personal identification.
Regional and federal institutions PRFR can organize special hotlines for specific issues pension legislation. As a rule, this is due to changes in regulations causing Special attention from ordinary citizens. The timing and procedure for carrying out such information campaigns can be found on the websites of the territorial divisions of the PFR.
How to use the FIU hotline
A single federal telephone number, by which PFR specialists provide information services
8 800 302 2302 .
A call to the specified number within the Russian Federation is free. The procedure for the provision of information services follows the following rules:
- the hotline phone is multichannel, so the probability of a long waiting time for a connection is practically eliminated;
- The PFR consultant is obliged to introduce himself and warn about the recording of the telephone conversation - this is necessary not only to control the quality of the services provided, but also to consider possible disputes or claims;
- after determining the subject of the call, the FIU specialist is obliged to provide an information service;
- if the subject of the call is an appeal regarding the work of the territorial services of the PFR, it is allowed to redirect the call to the appropriate regional department.
An alternative option for obtaining advice is to contact via online chat on the PFR website. In the feedback form, you need to indicate the questions of interest, as well as leave your phone number - the specialist will independently contact you to provide consulting services.
A citizen is not obliged to disclose his personal and personal data when calling the FIU hotline. This allows you to preserve the anonymity of the conversation, and indicating your name will only be required to comply with business etiquette when communicating with a specialist of the pension department.
Can a call to the hotline have any legal consequences? Even if the subject of the call is a complaint about illegal actions of the FIU employees, in order to carry out a full-fledged check, it is necessary to submit an official request or application. Telephone calls are not grounds for taking disciplinary or other measures.
The Executive Directorate of the Pension Fund of Russia systematizes the information about the calls received by the hotline. Based on the results of this work, informational reports with reports on the most common questions are regularly published.
You can also get advice on all issues in the field of pension provision from our specialists. To do this, you can call by the phones listed on the site, or leave your questions in the feedback form.
Listen
Questions related to pension provision, worried about many. Moreover, regardless of whether the person has retired or is still working. Taking into account the fact that legislation tends to change, it is not always possible to track all innovations independently, which reduces confidence in the future. However, getting all the information of interest is actually simple, because there is a hotline that allows you to dial directly to the pension fund, thanks to which everyone can communicate with specialists on questions of interest without leaving home. In addition, this authorized body developed other communication methods that are aimed at providing information support to the population.
What will the hotline telephone tell you about the pension fund?
Personal contact with the offices of the Pension Fund takes time and effort, which is not always convenient not only for working people, but also for pensioners. However, from time to time there is a need to get professional help. Now this can be done at no extra cost in the comfort of your own home. This is the hotline. pension fund Russian Federation whose phone number is the same for the whole country:
Contact center specialists will answer all questions related to retirement benefits, obtaining SNILS, payment maternity capital and many others. Please note that information about the personal data of a citizen is confidential information and can be obtained only at the district office at the place of residence.
It should be noted that the telephone hotline that allows you to contact the pension fund is free of charge for all subscribers.
Official website of the Pension Fund
V modern world the vast majority of residents developed countries actively use the Internet. Therefore, any organization that wants to keep up with the times should have its own website, regardless of what area of its activity belongs to. Such a state institution as the Pension Fund did not stand aside. It is the developed and smoothly functioning website www.pfrf.ru that allows it to promptly inform citizens about the changed legislative acts... The latest information, which is published on the official website, provides basic information that everyone should know. The created base of materials explains many points, which eliminates the need to contact the institution once again, thereby facilitating the work of its employees. Users emphasize that the site is constantly being improved and becomes even more convenient for finding information in a short time, and even the most inexperienced user can figure it out. Access to an electronic resource eliminates the need to waste time in queues in order to get to a specialist.
Opportunities offered by electronic services
Additionally, the Pension Fund has developed a number of remote services. In order to use them, it is enough to visit the special tab “ Electronic services". They offer users the following options:
- make an appointment for a personal appointment;
- send a formal request;
- order the execution of the necessary documents.
Organizations are interested in the ability to download the necessary software products, which are required for the formation of the required reporting and for making contributions to the Pension Fund. Also here you can find programs aimed at ensuring the legal rights of workers. A detailed directory allows you to quickly find contact information for any division of the fund.
