Today, Promsvyazbank is among the top three commercial financial organizations Russia. In addition, the Bank has developed its own public customer service standards, which have received many positive feedback. According to these rules, customers are provided by round-the-clock information and technical support through a special contact center.
Quality standards Promsvyazbank
Public rules operate in all branches of the bank:
- Pregnant women and customers with preschool children are serviced out of turn.
- In case of violation of these rules, the client receives additional remuneration to its bonus account.
- Within three minutes, the client who fell into the office will be adopted by a specialist.
- The connection time of the connections to the contact center operator should not exceed one minute.
- Any appeal is considered by the Bank's employees immediately after receipt, and the answer will arrive within three days.
How to call Promsvyazbank
There are several phones to communicate with the Bank's support service:
- Free number 8-800-333-03-03 for calls from mobile and urban phones.
- International number + 7-495-787-33-33 for calls from abroad.
- room hot line on the quality of service 8-800-333-700-50-33.
- Round-the-clock support legal entities by calling 8-800-333-25-50.
- The number for working with debts is 8-800-333-03-50.
When a call to the free support service, the client will be asked to listen to the voice items of the automatic menu. Such tips allow you to quickly find answers to the most common questions about the bank services. After listening to all the items of the autoinformer, you can expect connections with the Promsvyazbank consultant.
Contact Promsvyazbank Support
If you do not have the ability to make an outgoing call, you can make an appeal to online mode:
- Write your appeal to the email address of the bank.
- Contact online Sapport through the official community of the bank in the social network In contact with , Twitter. or at Facebook..
- Make a call from the Promsvyazbank website, after connecting the headset.
- Leave a request through the feedback form.
- Send a written appeal to any banking department.
Online connection with Promsvyazbank support
In order to leave feedback, a wish or complaint, you need:
- Go to the official website of the bank.
- In the Reviews section, select the feedback.
- In the form that opens, fill out all the necessary fields with personal data.
- Specify your name.
- Describe in detail the problem.
- Specify the phone or email address for communication.
- Send an application and expect a response for three days from the date of delivery.
In order to leave a review about the work of the Bank's employees, go to the appropriate section of the support menu on the site. Next, you will need to specify the type of appeal, its content, your name, date of birth, phone and electronic address. You can note yourself, whether you want to contact you additionally, and also want the review to be published on the site.
In the Secret Customer section, you can leave an assessment of the work of the Bank's specialists by filling out the form on the site. In the Consulting Council section, you can take part in the competition best ideas For the development of the bank. You only need to log in through any social network and place an idea or vote for your favorite.
Promsvyazbank is one of the top private banks of Russia. The use of the Bank's services no longer requires a visit to the service offices, if you have a personal Cabinet Promsvyazbank for remote banking operations.
Online service from Promsvyazbank is an Internet bank (PSB-Retail), mobile Bank (PSB-Mobile Appendix) and Tablet Bank (PSB-Mobile application for tablet). Each service format is designed to meet the features of the corresponding device.
Possibilities of a personal account
Information access to the Promsvyazbank personal account allows you to:
- Learn the status of the account.
- Block the card and remove blocking.
When connecting operational access, the Personal Cabinet Promsvyazbank allows you to perform almost all offline bank operations and opens additional features:
- Installing a limit on the map.
- Obtaining certificates and extracts.
- Translations for card, account, currency transfers.
- Creating templates for recurring payments.
- Currency exchange.
- Instant translations to e-wallets.
- Opening deposits and control of income on them.
- Making purchases and payment of services.
- Full information on account details.
- Opening of metallic accounts.
- Configure auto plates.
- Order a new card.
- Tracking the loan payment schedule.
- Service control system "Smart Money".
- Support service is always in touch.
- Search for the nearest branches of the bank and ATMs, information about the status of their availability.
Registration and entrance to your personal account
To conduct actions with a score through Internet Bank Promsvyazbank, you need:
- write an application for connection in the service office or
- connect through ATM Promsvyazbank if the client is a bank card holder with a positive balance.
The site holds a very fast registration by the mobile phone number for information access to personal Account. If the Promsvyazbank card holder is connected to the Internet Bank, the option "Already there is a Map of Promsvyazbank", enter its number and the code word specified when it is obtained.
You also need to view the terms of use of the service link and agree with them, putting a tick next to the corresponding string. The specified mobile number will receive SMS, the code from which you want to enter the next form along with the selected password.
You can work in the system by following the client account with the introduction of correct authorization data: client numbers or nickname and password chosen. Noting the option "Remember," can be included in the Internet Bank automatically, which is suitable only when working from its own device and the absence of access to it in foreign one.
For the most comfortable customer service, all banks use their work methods. Special attentionAt the same time, the technical innovations of the modern market is given.
Promsvyazbank, also makes a lot of effort to ensure the comfort of its customers. Thus, in the bank, Promsvyazbank hotline is one of the most efficient, high-quality and widely used 24-hour communication.
Main phones for communication with the bank
Like other banking structures, Promsvyazbank worries, first of all, the speed of solving customer issues. It was for this that he developed a whole list of telephone numbers, each of which is responsible for its work area. So:
Those persons who have never had a hotline have never been to have no idea about the value of technical support service. Meanwhile, it has obvious advantages:
- This is the fastest opportunity to gain reliable and complete information about all tariffs, promotions and features of the Bank's work.
- Everyone can contact technical support around the clock and every day convenient for it - or via online chat, or email, or social networks Or one of the phone numbers.
- It is not necessary to listen to the robot tedious speech before connecting to the service officer.
- The possibility of obtaining an answer to the question in the shortest possible time.
- The duration of waiting for technical support responses from a call center is not more than 60 seconds. This is especially true for those Jurlits who want to urgent order Solve the issue, closely related to their business.
What can help technical support?
By calling for free on one of the hotline numbers, Promsvyazbank customers can solve most of their questions quickly and efficiently. So, service technical support Can help solve such issues as:
- If you are lost or other circumstances, urgent blocking of the map is required.
- Pick up the most suitable loan for the client.
- To transfer from the card to the card or from the card to the bank account.
- Read all novelties in the service sector for customers.
- Get all information about the bank's branches in the client of the area.
- Find out the addresses of ATMs that accept Promsvyazbank maps and do not charge the Commission.
- Find out the balance of money on credit card or the amount of debt you need to pay off.
What questions do not find help?
Despite a wide range of problems that the operator of a free technical service can solve, there are also the questions on which it cannot or has no right to respond:
- Credit registration by phone. You can do this only when visiting the Bank's branch by the client.
- Finding out questions, the answer to which implies clarification of strictly confidential information. You can attribute the card number or client's personal data. This is especially true, provided that there is an incorrect answer or its absence.
How much time to wait for a call to the call?
Promsvyazbank cares about the convenience of all of its customers, and therefore it is trying to reduce the time between the call to the technical support service and its response. That is why the waiting time promised by them is not more than 60 seconds. However, they do not exclude that on weekends from 20 to 22 pm, the waiting time of the call can be a little longer.
In case of accessing from this framework, as well as with the frank rudeness of the employee, each calling is entitled to go to the official website and write a complaint. In addition, it can call the short number 8800 and express its claims.
Payment for call
Appeal to the support service is not a source of industrial income Promsvyazbank, and therefore payment for the work of employees is not charged with customers. However, when calling mobile phone A mobile operator board may be charged. In some cases, the same rule can also act regarding the challenge of the stationary communications. Thus, when calling to the number:
In addition, you can leave an appeal and online. To do this, it is enough to visit the official website of Promsvyazbank.
Conclusion
Promsvyazbank is a high quality of work and the positive attitude of customers to it. This is evidenced by numerous reviews on the official website and third-party resources. However, although it is rare, there are and complaints about the work of the hotline. Basically, customers complain about incomplete information about remittances. But, regardless of this, the technical support service of Promsvyazbank is professionals of its case.
