Promsvyazbank hotline phone for legal entities. Promsvyazbank hotline. Helpline numbers for credit products

Today, Promsvyazbank is one of the top three commercial financial institutions Russia. In addition, the bank has developed its own public quality standards for customer service, which received a lot of positive feedback. According to these rules, customers are provided with round-the-clock information and technical support through a special contact center.

Quality standards of Promsvyazbank

Public rules apply in all branches of the bank:

Pregnant women and clients with preschool children are served out of turn.
In case of violation of these rules, the client receives an additional reward to his bonus account.
Within three minutes, the client who got into the office will be received by a specialist.
The waiting time for connection with the contact center operator should not exceed one minute.
Any appeal is considered by bank employees immediately after receipt, and the answer will be received within three days.

How to call Promsvyazbank

There are several phone numbers for contacting the bank's support service:

Free number 8-800-333-03-03 for calls from mobile and landline phones.
International number +7-495-787-33-33 for calls from abroad.
Number hotline for quality of service 8-800-333-700-50-33 .
24/7 support legal entities by phone 8-800-333-25-50.
Number for work with debts 8-800-333-03-50.

When calling toll-free support numbers, the customer will be prompted to listen to the voice items of the automatic menu. Such tips allow you to quickly find answers to the most common questions about bank services. After listening to all the points of the autoinformer, you can expect a connection with a Promsvyazbank consultant.

How to contact Promsvyazbank support service

If you are unable to make an outgoing call, you can contact online mode:

Write your appeal to the e-mail address of the bank.
Contact online support through the official community of the bank in the social network In contact with , Twitter or at Facebook.
Make a call from the Promsvyazbank website, after connecting the headset.
Leave a request through the feedback form.
Send a written request to the address of any bank branch.

Online communication with Promsvyazbank support

In order to leave a review, wish or complaint, you need to:

Go to the official website of the bank.
In the feedback section, select the feedback item.
In the form that opens, fill in all the required fields with personal data.
Specify your full name.
Describe the problem in detail.
Provide a phone number or email address to contact.
Send an application and expect a response within three days from the date of submission.

In order to leave feedback about the work of bank employees, go to the corresponding section of the support menu on the website. Next, you will need to indicate the type of appeal, its content, your full name, date of birth, phone number and email address. You can choose whether you want to be contacted further, and also whether you want the review to be published on the site.

In the mystery shopper section, you can leave an assessment of the work of the bank's specialists by filling out a questionnaire on the website. In the advisory board section you can take part in the competition best ideas for the development of the bank. You only need to log in through any social network and post an idea or vote for your favorites.

Promsvyazbank is one of the largest private banks in Russia. it financial institution also included in the list of the most successful banks in our country. Promsvyazbank has been operating for more than twenty years. Its branches successfully operate in the territory Russian Federation. There are also representations in foreign countries: India, China, Kazakhstan, Cyprus.

The bank offers its customers different types services:

registration of deposits and loans;
settlement operations with payments;
mortgage lending;
small and medium business investment.

Promsvyazbank is licensed to carry out any financial activities. All clients of the bank have the opportunity to contact its employees by phone and receive comprehensive information from qualified specialists. For these purposes, there is a Promsvyazbank hotline launched for remote communication with customers. This service allows you to simplify and speed up the maintenance procedure.

Capabilities

The client, having applied to the bank via the hotline, receives the information of interest to him about the activities of the bank. The hotline is considered one of the most effective methods implementation of remote service.

Customers by phone will be able to perform the following operations:

urgently block a bank card, if such a need suddenly arose;
arrange a loan, having learned in advance all the information on its conditions;
make a money transfer, transfer money to another card;
receive information about current promotions held by the bank at the moment;
clarify the addresses of the nearest branches and branches of the bank;
get information about the location of the nearest ATMs;
inquire about the status of an existing loan.

You can call the hotline around the clock. Bank employees will promptly answer the call, even if the line is overloaded, the client will not have to wait more than 15 minutes.

Before connecting to the operator, all callers are offered to listen to a commercial about the services provided by Promsvyazbank. This video does not take much time, it lasts only about ten seconds.

Phone numbers

For quick service customers, Promsvyazbank hotline numbers are functioning:

round the clock free phone for individuals - 8 800 333 03 03 ;
free telephone hotline of Promsvyazbank for servicing legal entities - 8 800 333 25 50;
Promsvyazbank phone number, which you can call from another country - 8 495 787 3333 ;

"Quality line"

8 800 700 50 33

All calls to numbers starting with numbers 8 800, are free.

Promsvyazbank is able to provide round-the-clock advice to all its existing and potential clients from various parts of Russia using hotline telephones. Thousands of calls are made every day.

Attentive operators will provide information of interest, answer all questions in detail, help solve urgent problems and give advice on any service provided by the bank.

Promsvyazbank is one of the top private banks in Russia. Using the services of the bank no longer requires visiting service offices if you create a Promsvyazbank personal account for remote banking operations.

The online service from Promsvyazbank is an Internet bank (PSB-Retail), mobile bank(PSB-Mobile App) and Tablet Bank (PSB-Mobile Tablet App). Each service format is designed taking into account the characteristics of the respective device.

Possibilities of a personal account

Information access to the personal account of Promsvyazbank allows you to:

Find out the status of the account.
Block the card and remove the block.

When connecting operational access, Promsvyazbank's personal account allows you to make almost all offline Bank operations and opens additional possibilities:

Setting a card limit.
Obtaining references and extracts.
Transfers to a card, to an account, currency transfers.
Create templates for recurring payments.
Currency exchange.
Instant transfers to e-wallets.
Opening deposits and control of income on them.
Making purchases and paying for services.
Complete account information.
Opening of metal accounts.
Set up auto payments.
Ordering a new card.
Tracking the schedule of payments on the loan.
Cost control service "Smart money".
The support service is always in touch.
Search for the nearest bank branches and ATMs, information about the status of their availability.

Registration and login to your personal account

To carry out actions with an account through the Internet bank of Promsvyazbank, you need:

write an application for connection at the service office or
connect through a Promsvyazbank ATM if the client is a holder bank card with a positive balance.

The site conducts a very quick registration by mobile phone number to obtain information access to personal account. If a Promsvyazbank card holder connects to the Internet bank, the option “Already has a Promsvyazbank card” should be checked, enter its number and the code word specified upon receipt.

You also need to review the terms of service using the link and agree to them by checking the box next to the corresponding line. An SMS will be sent to the specified mobile number, the code from which must be entered in the following form along with the selected password.

You can work in the system by logging into the client's account with the correct authorization data: the client's number or the nickname and password chosen by him. By checking the “Remember” option, you can enter the Internet bank automatically, which is only suitable when working from your own device and outsiders do not have access to it.

For the most comfortable customer service, all banks apply their own methods of work. Special attention, at the same time, is given to the technical innovations of the modern market.

Promsvyazbank also makes a lot of efforts to ensure the comfort of its customers. Thus, in Promsvyazbank, the hotline is one of the most efficient, high-quality and widely used means of round-the-clock communication.

Main phone numbers for communication with the bank

Like others banking structures, Promsvyazbank worries, first of all, about the speed of solving customer issues. It was for this that he developed a whole list of telephone numbers, each of which is responsible for its own area of \u200b\u200bwork. So:

Those who have never called a hotline before have no idea of the value of a technical support service. Meanwhile, it has obvious advantages:

This is the fastest way to get reliable and complete information about all tariffs, promotions and features of the bank.
Everyone can contact technical support around the clock and every day in a way convenient for him - either through online chat, or email, or social networks or one of the phone numbers.
It is not necessary to listen to the boring speech of the robot before connecting with a service employee.
Possibility of getting an answer to the question in the shortest possible time.
The waiting time for a technical support response from the call center is no more than 60 seconds. This is especially true for those legal entities who want to urgently solve an issue closely related to the conduct of their business.

How can tech support help?

By calling one of the hotline numbers for free, Promsvyazbank customers can resolve most of their issues quickly and efficiently. Yes, service technical support can help with issues such as:

In case of loss or other circumstances, an urgent blocking of the card is necessary.
Choose the most suitable loan for the client.
Make a transfer from card to card or from card to bank account.
Check out all the latest in customer service.
Get all the information about bank branches in the region of interest to the client.
Find out the addresses of ATMs that accept Promsvyazbank cards and do not charge a commission.
Find out the balance of money credit card or the amount of debt that needs to be repaid.

What issues are not being helped?

Despite the wide range of problems that the operator of a free technical service can solve, there are some questions that he cannot or does not have the right to answer:

Making a loan over the phone. This can only be done when the client visits a bank branch.
Clarification of questions, the answer to which implies the clarification of strictly confidential information. This may include the card number or personal data of the client. This is especially true in the case of an incorrect answer or its absence.

How long does it take to answer a call?

Promsvyazbank cares about the convenience of all its customers, and therefore tries to minimize the time between calling the technical support service and its response. That is why they promised a response time of no more than 60 seconds. However, they do not rule out that on weekends from 20:00 to 22:00 p.m., the waiting time for a call may be a little longer.

In case of going beyond these limits, as well as in case of outright rudeness of an employee, each caller has the right to go to the official website and write a complaint. In addition, he can call the short number 8800 and express his claims.

Pay per call

Contacting the support service is not a source of income for Promsvyazbank, and therefore payment for the work of employees is not charged to customers. However, when calling mobile phone mobile operator fees may apply. In some cases, the same rule may apply to a fixed line call. Thus, when calling a number:

In addition, you can leave a request online. To do this, just visit the official website of Promsvyazbank.

Conclusion

Promsvyazbank is a high quality of work and a positive attitude of customers towards it. This is evidenced by numerous reviews on the official website and third-party resources. However, although rare, there are also complaints about the work of the hotline. Basically, customers complain about incomplete information about money transfers. But, despite this, the technical support service of Promsvyazbank is a professional in their field.