Cardholders sometimes face a problem: plastic is lost or stolen. Many people hesitate in such a situation, try to find a wallet, or start paying for purchases in cash. However, Sberbank recommends immediately blocking the card in order to avoid unpleasant situations. What to fear if the card has disappeared?
- Scammers could have spied on the PIN code
- The PIN code is written on a piece of paper in a wallet or on the plastic itself
- Payment on the Internet is carried out using the card number, owner's name, service end date, CVC2 / CVV2 code indicated on the card
- Some terminals accept payment without specifying a PIN code
If the card is lost, be sure to block it as early as possible. It doesn't matter if it is credit or debit - the process is the same in both cases.
Blocking methods
Sberbank understands how important it is for a client to solve a problem in a short time. The owner of the lost card is given the choice of convenient way... There are four main ones:
- In the mobile bank
- V personal account on the Sberbank website
- Through the operator in the department
Hot line
Immediately after the loss has been discovered, you should call 8-800-555-5550. This is the official phone number hotline jar. The interactive menu will immediately offer the "Emergency Lock" item. The operator will ask you to inform general information and a secret word.
Blocking in the mobile bank
If the client has the Mobile Banking service activated, he can block the card using SMS. To do this, you need to send a message with the text "BLOCKING **** +" to number 900. Where, under the asterisk, the four last figures of the plastic are indicated. Further, instead of a plus, the number indicates the reason:
- 0 - loss
- 1 - theft
- 2 - ATM seizure
- 3 - other reasons
When the request arrives at the bank, an SMS with a code comes to the phone, which must be duplicated with a second message to number 900.
Through your personal account on the website
Through the operator in the department
The client must personally visit any branch of Sberbank of Russia, get up at electronic queue and show your passport to the operator. The card will be blocked within five minutes.
V last years cases of fraud are increasing. The cardholder may receive a message that the bank has blocked the card without the owner's knowledge. You should not call the specified numbers and perform transactions. Check the information on the status of accounts on the hotline. If everything is ok, ignore the spam.
Most quick way block the card - call the hotline - 900 or use Sberbank Online.
In order to protect the customers' money savings in case of force majeure, Sberbank provides a card blocking service. There are 4 ways to block bank cards.
Let's figure out why you need to block the card and how to do it.
The main reason for blocking is the leakage of the secrecy of the data written on the surface of the card or the loss of the card itself. recommends blocking the card immediately in such cases.
In what cases the card is blocked:
- swindlers or strangers became aware of the license plates on the map;
- the card was used at an ATM with a special device for installing data on its surface (a popular fraud scheme);
- loss of a card;
- the bank's client received an SMS on his mobile stating that outsiders want to use the card;
- the card was in an accessible place for a large number of people;
- the card is stolen.
The Bank has the right to independently block the card if dubious transactions occur with its use.
Each of these options requires an urgent blocking of the card, otherwise the loss of funds cannot be avoided.
Block the card through your personal account Sberbank Online
To the mobile app
- Run mobile app Sberbank Online.
- Select the required card.
- Click the link Block.
Screen with the card lock menu in Sberbank. Online On the Sberbank website
- Go to the website online.sberbank.ru.
- Enter login and password.
- You will receive an SMS with a login code, enter it.
- In your personal account, on the first screen, there will be a list of the card. Against desired card click on the button Operations.
- In the drop-down list, select the command Block.
What the Operations button and the Block command look like in Sberbank Online. After that, an SMS should come to the phone to confirm the blocking, as when entering the service. Thus, the card will be blocked.
Block the card by phone
The most common way is to call bank employees using a toll-free number for residents of the Russian Federation - 900 .
+7 495 500-55-50 - For calls from anywhere in the world.
The operator will have to provide a code word and passport data to confirm the operation.
Block via SMS
You need to send SMS to the number 900 with the text:
Lock 4326 0
4326 - the last 4 digits of your card number.
0 - the reason for blocking is the loss of the card.
Other possible reasons:
- 0 - a loss;
- 1 - theft;
- 2 - the card is stuck in the ATM;
- 3 - other reasons.
If you want to restore a blocked card, you should contact the bank branch for help.
Short commands from phone (USSD)
To block the card, dial the combination in the dialing of the phone number:
* 900 * 03 * XXXX * 1 #
Decoding:
- 900 - free call number;
- 03 - the command "block the card";
- XXXX- the last 4 digits of the number on the card;
- 1 - the reason for the emergency restriction of access.
In response, you will receive a message about the status of the service with the blocking activation code, which must be entered to carry out the operation.
Block the card at a bank branch
Any branch of Sberbank will do.
What do we have to do:
- You must bring your passport with you.
- Contact the nearest branch of Sberbank to a specialist on customer issues.
- Explain the reason for the emergency blocking of the card.
- The consultant will issue a special form to fill out.
- Submit the application for processing.
After all the actions, a notification about the successful blocking of the card is sent to the mobile phone.
If you lost your phone, how to block the card?
There are situations when the user loses the mobile phone number to which the card is assigned. Assistance in blocking the card in this case is carried out exclusively at the Sberbank branch. An application is drawn up with a specified reason for changing the number and transferred to the bank for processing.
Output
Sberbank provides all available options for blocking plastic cards. Customers can choose a method according to their individual preferences and capabilities. The main thing in such situations is not to hesitate, but to act quickly and decisively. This will help protect your honestly earned funds from intruders.
Availability plastic card Sberbank makes it possible to make a wide range of financial transactions, including:, payment for purchases, as well as other services, while not having cash Money... Plus, there is a lot to manage transactions and accounts remotely. But what if the card has been lost? In this article, we will analyze the question - how to block a Sberbank card if it is lost?
Why block the card after losing it?
Some holders believe that its loss is not a threat to the money in the personal account, since it is impossible to use the card without a PIN code. However, this is not entirely true. There is when fraudsters can use the lost card. For example:- Trade organizations when paying for services of which it is not necessary to enter the PIN code from the card;
- Online money transfers or purchases. V this case PIN entry is not required. To transfer, it is enough to enter the card number, expiration date and code. All these parameters are present on the map.
In some cases, cardholders write the PIN code on the card or in mobile phone that categorically forbidden!
Blocking through the Contact Center
The most accessible and prompt option for blocking a Sberbank plastic card is through. This method is suitable for all Sberbank cardholders, since it does not provide for the presence of connected services "Mobile Bank" and "Sberbank Online".The following numbers are valid:
- 8 800 555 55 50 - given number free for both mobile and landline telephones within the Russian Federation;
- 900 - this short number was created for mobile operators operating in the Russian Federation. In roaming, billing will be carried out in accordance with the rates of the mobile operator;
- 7 495 500 55 50 - telephone for those clients who are outside of Russia. The appeal is paid, since the connection is carried out through the operator company. Accordingly, the internal tariffication is also established.
After these manipulations, you need to choose a convenient time and go to the bank branch with the documents on the card. It is possible to use the same card or choose another one.
In case if old map there is, to unblock it, you will have to contact a bank branch. This is an additional protection against the use of the card by third parties.
Blocking the card through the "Mobile Bank"
The most convenient option for blocking a Sberbank card in case of loss is to use the Mobile Bank service. True, you first need it to the map. The service is activated at any ATM. In the main menu, select the item "Mobile Bank" and "Connect the main card". Next, you need to select the appropriate and confirm the phone number.Ways to block a lost card through the "Mobile Bank":
- By sending.
- By using .
- operation name ( BLOCKING, BLOCK, BLOKIROVKA; 03 );
- 4 last digits of the blocked card number;
- reasons for blocking.
- 0 - the card is lost;
- 1 - the card is stolen;
- 2 - the ATM did not return the card;
- 3 - another variant.
There is another method of how to block a Sberbank card in case of loss - sending short commands. The principle of operation is similar to the method described above, only in this case you do not need to write SMS. It is necessary to dial the command number and press the "Call" key. The team will look exactly the same, only with the digits of the short number: * 900 * 03 * XXXX * 0 #.
It stands for it like this:
- 03 - blocking command;
- XXXX- the last four digits of the plastic card;
- 0 - the reason for blocking.
Blocking a lost card through Sberbank Online
For the purpose of control bank accounts and performing remote financial transactions, Sberbank offers to activate not only the Mobile Bank, but also Sberbank Online. The latter can be connected through the Contact Center of Sberbank. To carry out the procedure, you should tell the operator the required parameters of the card, after which it will be sent. Having entered, the received code must be entered into the registration window and come up with a permanent password to enter.You can also get an identification code through an ATM, only in this case the provided passwords will be one-time.
Photo-instruction of the blocking process
Blocking a card at a Sberbank branch
In addition to remote blocking options, you can visit a bank branch. The specialist will tell you how to draw up an application in which you need to indicate your personal passport data and characteristics of the card that needs blocking. At the same time, you can write an application for the re-release of a new one.By the way, there are situations when it is not the card that is lost, but the phone to which it is attached. In this case, it is necessary to apply to a bank employee with a passport and a card to be linked to the Mobile Bank. To do this, you will have to write a statement where the reason for the change is displayed and another number is entered, which is supposed to be connected to the card.
Having at your disposal a Sberbank card, you should ensure its safety and take the following measures to safeguard the finances on the account:
- Confirm the execution of each transaction.
- Connect remote control services - Mobile and Online banks.
- Do not give the card to third parties and disclose confidential information about it.
A Sberbank plastic card allows you to perform a variety of transactions, including payment for purchases, Money transfers... The convenience of the card lies in the fact that many operations can be performed remotely. At the same time, none of the cardholders is insured against their loss or theft. In such a situation, it is necessary to quickly block the Sberbank card in order to avoid an unpleasant situation associated with the loss of funds.
To instantly block a Sberbank card if it is stolen or lost, send an SMS with the text BLOCKING XXXX to number 900. Where XXXX is the last 4 digits of the card number.
Card blocking methods
Not all plastic holders realize how dangerous the loss of a card is. It is believed that you can use the card only if you have a PIN code, but this is not entirely true, therefore it is important to block the Sberbank card in time if it is lost. Exists different ways use the card, for example, when trade operations that do not require a PIN code, or online when a code is needed or CVC.
The owner of the lost card can choose one of ways to block:
- By calling the hotline;
- Across mobile bank and SMS;
- At Sberbank Online;
- Via a mobile application;
- At a bank branch through an operator.
By phone hotline 8-800-555-5550
As soon as the client discovers the loss of plastic, he can block the Sberbank card by calling the hotline:
- Phone for card blocking 8-800-555-5550 ;
- This number is suitable for those who are abroad 7 495 500 55 50 ;
- Service number also applies 900 for free calls from mobile to Russia (Beeline, MTS, Megafon, Tele2).
The interactive menu will offer "Emergency lock" as one of the items. The operator will answer the call and ask you to name the data and the code word specified during registration. A customer service representative will make sure that you are the cardholder and will block it in a matter of seconds. By phone, you can clarify the balance on the account and get information about whether transactions were carried out with the card in the near future. The service works around the clock.
At the bank branch
In order to block a Sberbank card, you must contact any employee and present your passport. This method cannot be called the most convenient, but if the client is located near a bank branch, it is quite suitable. But if the card holder loses the phone with it, to which the plastic was attached, a visit to the bank branch is required. Only here you can change the phone number for Mobile Bank... To do this, you will need to draw up an application and indicate in it the reason for changing the number.
By SMS to number 900
It is possible to block a Sberbank card via SMS only if the user has connected the service Mobile bank... This requires:
- Type the text of the message "BLOCK XXXX +". Here XXXX are the last 4 digits of the card, and instead of a plus, one of the values must be substituted: 0 - the card is lost, 1 - theft has occurred, 2 - the card was not issued by the ATM, 3 - other reasons;
- Send SMS to the number 900 ;
- Confirm your actions by entering the received code. He comes in SMS.
Through Sberbank Online
In order to block a card through Sberbank Online, you must:
After that, the operation is confirmed with the help of the code from the SMS. The plastic will be locked in minutes. In Sberbank Online, you can also check if someone has used your card by opening all transactions on it.
Through the app
For the convenience of customers, Sberbank offers an application that works on the same principle as Sberbank Online. In the application, you can also block the Sberbank card. To do this, follow the instructions:
Why is it necessary to block the card?
- There are several main reasons why it may be necessary to block a Sberbank card. Blocking is required:
- if the client has lost the Sberbank card;
- when the Sberbank card is lost;
- when it is stolen.
It happens that the card is taken by an ATM. Not all bank clients understand why they need to block the "eaten" plastic. The card detained by the ATM can be issued at any time, it will be taken by another client.
The main reason for the need for blocking lies in the leakage of data indicated on the card itself. If the license plates have become known to scammers, they will allow you to pay for any purchases on the Internet. The card must be blocked even if the client decides to stop using it.
What if the card is found?
It so happens that lost card was found, and then the question arises: is it possible to unblock it. When the card has been blocked due to theft or loss, it cannot be unblocked. If you blocked it for any other reason, go to the bank branch and write an application for unblocking.
It is impossible to unblock the card on your own either through Sberbank Online or by phone.
The bank takes a responsible approach to the issue of the safety of clients' funds, therefore such operations are available only with the help of employees. Re-release anyway credit card free, and for a debit they will take 30-150 rubles. Pay this money and get a new safe product.
