The work of the Russian Pension Fund extends to the entire territory of Russia.
In each region there are local PF branches where residents can receive advice, ask questions, and make personal appointments with specialists.
The main tasks that the Foundation solves:
- registration of pensions;
- registration of maternity capital;
- payment of benefits;
- provision of social benefits;
- other.
The range of services provided is quite wide, which means Russian citizens have many questions.
To quickly work with the population of the country, customer support services have been created in each region and hotline telephone numbers operate.
In the article we will talk about ways to apply to the Pension Fund for Moscow residents.
What can you learn from customer support?
By calling the indicated telephone numbers you can quickly receive qualified assistance and solve your problem.
Operators will be able to give you a detailed answer to your question, or will transfer you to a specialist who can help resolve the situation.
The main tasks for which you should contact the hotline:
- express your opinion on pension reform;
- complain about late payment of the due pension;
- report the negligence of individual employees of the Moscow Pension Fund;
- obtain information on the rules for registering a pension and the necessary documents for submission to the pension service;
- obtain information on working in the personal account of a client of the Pension Fund of the Russian Federation;
- other questions.
Through operators, you can find out the nearest addresses of the fund and their work schedule, learn about the rules for registering in the Personal Account service, get acquainted with information on maternity capital, etc.
Alternative ways to contact the Moscow Pension Fund
You can get an answer to your question not only through telephone communication. And not all citizens have the patience to wait for a connection with the right specialist.
There are other options for contacting the Fund.
Through the official portal - www.pfrf.ru
On the site page you can leave your feedback on the work of the pension service, send a written message to the organization, or use the services offered:
- online consultant;
- Internet reception.
The PF website has a question and answer section. Perhaps there you will be able to find a solution to your problem without the help of fund employees.
Mobile app
Download the programs on the main page of the official pension fund portal. Activate the program and use all the features of the service.
Personal Area
Register on the website and open your personal office. Here you will have access to many different options and services. Through your personal account you can quickly communicate with the right employee and get answers to your questions.
Social media
The Pension Fund of the Russian Federation is the largest government agency that provides social services. His main responsibilities include the calculation and payment of pensions: old age, citizens with disabilities, social, monitoring compulsory insurance of pensioners, implementing a program of state co-financing of pensions, as well as issuing certificates for maternity capital and making a variety of social payments.
What can you find out?
Like many other government agencies today, a Pension Fund hotline has been created on the official website. Hotline telephone number of the Russian Pension Fund: 8800-510-55-55. Thanks to it, you can get answers to all your questions, resolve many conflict situations, and learn about the features of a particular pension program. Specialists are ready to answer questions regarding:
- making contributions and participating in the state co-financing pension program;
- receiving services through the official website of the Pension Fund of the Russian Federation pfrf.ru;
- transfer to a private Pension Fund or other similar company.
These are just a few questions that the Pension Fund hotline operators can answer.
Russian Federation. If you don’t want to call, thanks to the official website, citizens of our country can find information about pensions and other social services at any time. Thus, the site offers information regarding pensioners, federal beneficiaries, disabled people, future pensioners, recipients of maternity capital, as well as employers and the self-employed population. On the official website you can find all the necessary information on a specific region of Russia.
Today, citizens' pension savings consist of two parts: insurance and savings. The first part is a guarantor of pension savings and cannot be invested, while the second part is invested and ensures indexation of the pension. You can learn more about pension savings through the hotline of the Russian Pension Fund. It will also provide information:
- about the amount of your pension savings at the moment;
- about the methods of obtaining a pension in a particular case;
- on how to obtain an insurance number for an individual personal account;
- about the addresses of the nearest branches of the Pension Fund of the Russian Federation and their opening hours;
- about the date of appearance of the next pension, etc.
State pension co-financing program
By calling the hotline of the Russian Pension Fund: 8800-510-55-55, you can find out how the state co-financing pension program works, what the special conditions are, who, when and how can take part in the program, etc. Both individuals and employers who want to connect their subordinates to the program can find out this data. In addition to the telephone number of the Russian Pension Fund hotline, this information can also be found on the official website (see photo).
On the government agency’s website you can download an application form for joining the program, as well as study in detail an example of how to fill it out. In addition, users are offered to download payment forms for transferring contributions with data from the nearest branches of financial institutions.
Experts remind that in order to receive government co-financing, those participating in the program must transfer from 2 to 12 thousand rubles to the fund throughout the year. Only in this case will the state double this money. Transfers can be made either monthly or as a one-time payment. If an employer has joined the state co-financing program, then he receives certain benefits for contributions for his employees.
About family capital
By calling the hotline phone number of the Pension Fund of the Russian Federation, you can find out all 
information of interest on maternity capital. Family capital is one of the methods of helping families in our country who have had a second child or subsequent children born or adopted. Since the beginning of last year, the volume of maternity capital has amounted to more than 450 thousand rubles.
The telephone number of the Russian Pension Fund hotline will also allow you to find out that:
- One family can take out family capital only once;
- an application for maternity capital after the birth of a second child can be submitted at any time;
- the amount of family capital is recalculated every year depending on existing inflation;
- financial resources can be used at any time after the birth of the second child to pay off a loan for housing, to buy a new apartment or house, to purchase goods and services that will help a disabled child in life, etc.;
- maternity capital is not taxed;
- the certificate received by the parents is valid only upon presentation of identification documents (most often passports);
- the validity of the certificate is terminated if the parents are deprived of parental rights, the person in whose name the capital was registered dies, the adoption of the child is cancelled, etc.;
- If the certificate is lost, you can get a copy of it.
Maternity capital funds can only be used for the child, transferring finances by bank transfer. If parents involve themselves in a scheme that involves cashing out money for their own needs, they will be punished according to the current law.
Currently, appeals to the Pension Fund are becoming more and more relevant. Despite the name, this institution solves not only pension issues. Many people like live communication with visual contact and contact the fund’s branches directly, but questions may arise as they perform any actions and there is no way to contact the branch; in this case, a telephone will come to the rescue. Trying to become more accessible, the Russian Pension Fund has organized a telephone hotline that allows you to get advice from any corner of our country.
The All-Russian hotline number is - 8 800 302-2-302 , this number is absolutely free, it works around the clock on weekends and weekdays, based on the principle of multi-channel telephony, so that not a single call goes unanswered. Also on the Pension Fund of Russia website you can look up the telephone numbers of branches directly in your region, where everything is described in detail by region.
If the number above is busy or not available, then try dialing - 8 800 510-5555
What issues does the Pension Fund hotline solve?
Troubled times and intriguing headlines in the press make it difficult to live in peace. There is so much to think about and so much to predict that you have to stock up on information that will allow you to create a complete picture of the world. By calling the Hotline of the Russian Pension Fund by telephone, you can immediately receive a lot of useful information, as the line’s specialists provide advice on topical issues related to the activities of the Pension Fund. Such questions, for example, include:
- Indexing. Is it planned to change the pension amount in the near future?
- Interactive appeal to the fund. The Pension Fund allows you to solve many problems online; the hotline will tell you how to use the website, how to create and subsequently work in your personal account;
- Maternal capital. What and how to do to get it, how to use it and what is its validity period;
- SNILS. Such an important document that now a person has it almost from birth. can be found by phone.
- Pension savings. It is known that it is possible to dispose of part of the accumulated pension, including turning to a non-state pension fund. You will also be given details on this topic when you contact the line.
In addition to counseling, hotline specialists accept complaints about the work of regional inpatient departments.
What information is needed to contact us by phone?
Most consultations take place over the phone; all you have to do is ask a question. The information provided to you is not confidential, it is information for general use. In connection with all of the above the operator should not require any personal information from you. Perhaps you will only be asked to introduce yourself so that they can communicate with you by personalizing their appeal.
How to apply online to the Pension Fund
As mentioned above, PFRAF provides many of its services, including receiving applications, online. You can contact the pension authority directly through their website, or through your personal account on the government services website in the appropriate section.
Since you provide information online that allows you to be identified, the range of services provided through the site is therefore much more valuable than calling a hotline. Once on the site, you will see a wide range of services provided by the Pension Fund of Russia. By going to your personal account, select the required section.
This way you can get the following information interactively:
- about your personal account - how many deductions have been made there for your work experience;
- about the range of social services depending on your social status;
- everything about pensions - about formation, about components, about the ability to manage. It is also possible to submit an application through your personal account in order to obtain pensioner status. This also includes the payment of a pension benefit; this can also be declared through the website;
- all about the actions associated with issuing a certificate for maternity capital, also sometimes called family capital. Including filling out an application to receive it, as well as to dispose of it within the framework established by law through your personal account;
- about the possibility of managing pension contributions. All about investing part of your savings. This point is quite relevant in light of the increase in the retirement age; perhaps a painstaking attitude to this issue will allow you to joyfully await the onset of retirement age;
- payment of insurance pensions, funded pensions and state pensions as part of filing an application for pension delivery.
If you are unable to contact by phone number, you can write a letter by sending it to: 119991, Moscow, st. Shabolovka, 4, Pension Fund of the Russian Federation.
It is generally accepted that the Pension Fund was created for pensioners, works only with pensioners and manages pensions. This is wrong. Every citizen of our country who has worked at least one day and who has received insurance premiums falls within the scope of activities of the Pension Fund. Insurance premiums go to a personal pension account.
This document collects materials on hours worked, wages, and insurance premiums. The pension authorities need the data to assign pensions.
According to the latest data, there are more than 42 million pensioners in our country and millions receiving social benefits. And all of them are also clients of the Pension Fund. The statement that Pension Fund employees “sit there and wipe their pants” is unfair. Each of us, when it comes to hard-earned money, believes that something was missed and something was not given to him. Many simply did not understand anything. And during the period of pension indexation, employees simply have no time to work with documents. Each of us has found ourselves in a situation where a PF employee, while understanding your documents, simultaneously answers questions over the phone.
Call - hotline center
In order to relieve the workload of PF employees and not be distracted by answering general questions, a “hot” telephone line was created.
The line quickly accepts any number of incoming phone calls and SMS, processes these calls around the clock and provides clients with the information they are interested in.
All incoming calls are answered by call center operators. They will listen to your question, provide advice and, if necessary, connect you with a Pension Fund specialist. A hot telephone line eliminates situations where a client cannot reach the PF due to the line being busy. As practice has shown, after the launch of a project, this is one of the most popular ways to receive a prompt answer to a pressing question.
For example, more than 3 thousand requests from citizens are received daily by the hotline in Moscow and the Moscow region. Call center specialists process over 450 calls daily from residents of the Belgorod region. The phone is not silent in other regions either.
True, not all questions asked within the hotline are within the competence of the call center employees. They are limited by the Federal Law “On State Social Assistance” dated July 17, 1999 N 178-FZ.
They cannot answer a question containing personal data (about the pension amounts paid, the amount of indexation of your pension, etc.). Such questions should be addressed to the client service of the regional Pension Fund Office at your place of residence. Your personal question will be answered with an article of the law or an explanation of how your problem can be solved.
Questions and answers on the hotline
All questions can be divided into the following topics:
- Calculation and indexation of pensions. Examples of questions: Documents for recalculation of child care pension. Recalculation of pensions for working pensioners. Increase in pension for children born before 1990
- Registration of pension. Examples of questions: Which survivor's pension is greater - social or labor. Waiver for the period of child care. .
- Benefits and social payments. Examples of questions: Documents for benefits for caring for pensioners. Pension supplement for dependents. Receipt of compensation for expenses incurred by non-working pensioners – “northerners” – in connection with moving to a new place of residence.
- . Examples of questions: How to get it and what to spend it on. Is it possible to apply for my father? Is it possible to apply for guardianship?
- The procedure for obtaining an insurance number for an individual personal account in the compulsory pension insurance system. Examples of questions: Should I issue a SNILS for a child? .
- Transfer to a private management company or. Examples of questions: List of non-state PFs. Phone numbers of organizations. Documents during the transition. What to do if pension savings were transferred without your consent to another pension fund.
- Indexation of insurance pensions in 2018.
Call center employees
Behind the term “hotline” is the work of the Department’s employees who respond via multi-channel lines. All specialists, usually with higher education, have completed a mandatory training program. Psychologists state that not everyone can withstand this kind of work. Communication with people requires emotional stability, restraint, and sometimes patience, which is why all candidates undergo preliminary psychological testing and selection.
The job responsibilities of these specialists include: listen to the request, answer questions in detail and in an accessible language, and, if necessary, dictate information on the record, since older people call more often.
Close contact between citizens and the Pension Fund of Russia
Hotline specialists not only answer calls, relieving employees of other PF units, but also maintain close contact between citizens and the PF.
It is from them that the management of the PF first of all learns about clients’ complaints about the work of the entire structure. People call here with complaints if there is a delay in the payment of social benefits or it was not paid in full. There are many such calls from guardians and large families. You can report violations committed by territorial PFs, negligence, and facts of bribery. As a rule, the Pension Fund promptly responds to such complaints and quickly resolves the most complex problems. Close contact with the population allows us to make the necessary adjustments to the operation of the system and improve pension reform.
Management is answering the phone
Now there is a practice when the heads of the territorial branches of the Pension Fund, or even the central office, give answers to citizens’ questions via a hotline. More recently, in mid-March, for example, for two hours, the head of the Center for the Payment of Pensions, Maria Yuryan, answered questions from residents of Karelia.
The main issue: indexation of pensions for working pensioners after they stop working. The answer was: in accordance with the law that came into force in 2018, after a pensioner stops working, the full amount of the pension, taking into account all indexations, will be paid for the period from the 1st day of the month after dismissal, but not immediately, but three months after termination labor activity.
Similar meetings between the PF leadership and the population via hotline were repeatedly held by the leaders of other regions.
Keep in touch with the Pension Fund!
You can contact the Pension Fund through the official website of the Pension Fund of the Russian Federation, where you can learn a lot of interesting things about the current pension reform and download samples of the forms you need. On the same website you will also find the hotline phone number: 8 800 302 2 302 .
The call is free for citizens living on the territory of the Russian Federation; persons living outside its borders will have to pay for the call according to the established international tariffs.
An Advisory Center has been created on the RF PR website, which contains the most common questions and answers to them, and provides the opportunity to fill out and submit your request using a special form online. But this is for those who are used to using the Internet.
We must always remember that the Pension Fund works for us, services our money, and we have the right to go there with any problems, and they are obliged to solve them.
