- Key number 7 - by pressing the number "7", the client may verbally apply for a cash loan or credit card, clarify the rates and conditions for lending to individuals
- Key No. 0 - Emergency Card Lock. To block plastic, you need to name the name, passport data, code word
- Key # 1 - Here you can check the balance of the card, clarify the date and amount of the minimum payment on the credit card, the loan product
- Key # 2 - Background information about mortgage products of VTB Bank for individuals. Here you can clarify the operator to provide mortgage, interest, tariffs, make a preliminary calculation, etc.
- Key # 3 - Background information on the main products of the bank. Conditions and tariffs for opening and servicing accumulative, card accounts. Interest rates and conditions for deposits, requirements for borrowers of consumer loans, etc.
- Key number 4 - Background information about the departments and offices of the bank (work schedule, location scheme, stationary telephone numbers of a particular office, the location of ATMs, etc.)
- Key number 5 - In this menu, the potential or current client of one of the companies of the VTB group can receive information:
- On the value of VTB shares
- About health insurance through VTB insurance (one can declare the insurance case, etc.)
- On pension savings through VTB-Pension Fund
- Asset management (brokerage service) through VTB-Capital, etc. You just need to select the appropriate section and follow the instructions. For a quick connection with the operator in any section, you need to press the key number 0.
- Key No. 0 - Quick connection with a hotline employee from any menu. It is better to use only after selecting a specific partition in the main voice menu. For example, you need to learn information on mortgage loans, you call the NTB-24 hotline hotline number and immediately click No.0. In this case, you can connect with a specialist in deposits or cards and provide complete and reliable information will not be able to wait for the call to be redirected to the operator by mortgage, etc. It was much faster and more efficient to press the button number 2, and only then 0.
In general, the hot VTB line is a complete set of reference information without the possibility of carrying out any operations, except. For example, on a hotline cannot be connected to Internet banking or television info, asking to send a new password (RSB may be), etc.
Specialist Response Time
To talk to a hotline employee without a long wait, it will work on any day from 00.00 to 09.00, as well as from 20.00 to 00.00 daily, except Friday and Saturday.
The longest will have to wait for the operator's answer when calling from 15.00 to 20.00, especially on Friday and Saturday. On other days, the waiting time will be approximately 2-4 minutes. In the interval from 9.00 to 15.00 it is better to call on Mondays, Tuesdays, Wednesdays and Thursdays. These days there is no line overload and wait for the answer within 30-90 seconds.
