Many Sberbank clients have already appreciated the convenience provided by remote services. They allow you to perform many operations independently from anywhere in the country. The system has been tested and has been working successfully for a long time, but sometimes failures may occur. For example, you do not receive a one-time password from Sberbank, which is necessary to complete the selected procedure. Possible causes of such failures and ways to solve the problem will be discussed below.
The Sberbank system uses multi-level protection of funds in accounts and confidential information. When using remote access, you can verify the client’s identity in various ways. The most convenient and cheapest option is SMS with a one-time password, which must be entered in the required field. It is difficult for attackers to take possession of a card, login data and a mobile phone at the same time, so this protection measure remains very effective today.
When performing various procedures from a mobile device, computer or terminal, the system requires identification confirmation. To do this, she sends a message with a digital code to her mobile phone. If you do not receive a one-time password from Sberbank, this may be due to the following circumstances:
- during the identity verification procedure, you do not have a phone with you that is linked to a Sberbank plastic card;
- the mobile device is in a faulty condition;
- the communication system provided by the mobile operator has failed;
- the technical problem occurred due to the fault of the Internet provider;
- a failure occurred on the website from which banking operations were managed;
- the website of another territorial division of Sberbank is used.
If the cause of the failure is unknown, then you should contact the service. The call is free and open 24 hours a day.
Checking your phone and network
To check your own mobile phone, you can ask a friend to send an SMS to it. If it arrives, you should contact the Contact Center operator.
Help from Sberbank technical support
To do this, you need to call 900 or another number from your mobile phone. After informing the purpose of the call, a Sberbank employee will definitely check the identity of the caller, clarify the circumstances of the incident, and then put the application in queue for consideration. 
Many users complain about the feedback not working well enough. For this reason, it is recommended to check the status of the application yourself.
Attaching a phone number to Sberbank Online and related errors
Many users complain that the one-time password from Sberbank is delayed or does not arrive at all when working in their Personal Account. The technical service explains this by updating the software, however, many problems appear not through the fault of Sberbank itself, for example, the following:
- The bank account was opened before the UDBO (universal banking agreement) became mandatory. The phone number is simply not in the database;
- The phone number has been changed, but the bank has not been notified about this;
- When concluding the contract, the telephone number was indicated incorrectly, which precludes receiving SMS.
Any problems, including technical ones, can always be solved. To speed up the process, you should personally visit a Sberbank branch with your passport and card as soon as possible. The employee will update the phone number in the system. If necessary, you can conclude on the spot.
When using remote account management sources, unexpected difficulties and problems sometimes arise. Every client should know how to solve them. Let's look at the main reasons why SMS with a one-time password from Sberbank does not arrive, and possible solutions.
The bank sends a message with a password to protect against criminals The main causes of message delivery failures.
A one-time password acts as a means of confirming user actions through remote services and as a security measure. That is, if an attacker takes possession of a client’s card, he will not be able to perform some operations: withdraw cash without knowing the PIN code, or withdraw funds to another card without having the owner’s phone number - since he will not be able to obtain Sberbank’s one-time password.
To confirm their actions through the terminal or online banking, the client is sent a message containing a digital code. If you do not receive an SMS with your Sberbank one-time password, there may be several reasons:
- A different phone number was registered when opening the account.
- A simple malfunction in the operation of the user's mobile device.
- Communication failure of the operator company.
- There is a technical problem with the self-service device or website.
- The site of a different territorial division than the one in which the product was issued or is actually located is used.
Most cases are related to malfunctions and failures, so first of all you should contact a call center specialist - by. First you should check only the parameters of your phone: whether the number is being used and whether it works. To do this, you can ask a friend to send you a message.
If you are not sure about the connection of your phone to a specific bank card, then as we wrote in the article about - we advise you to send the HELP command to 900. In response, you will receive a list of cards (the last 4 digits of their numbers) that are connected to this mobile phone.
If you haven’t received an SMS with a code, make sure you connect the card to your mobile bank After making sure that the problem does not affect the client’s phone, you should dial 900 and request an operator to speak by pressing 0. He needs to inform him that the one-time password from Sberbank for payment, transfer, confirmation or other action has not been received, and clarify the type of service used. If the problem is already known, the operator will voice it, otherwise, it will accept the application for consideration.
According to reviews, feedback from a financial institution is not received often, so it is worth periodically checking the status of consideration of your complaint if the problem is not resolved in a timely manner.
How to arrange delivery when working in Online Banking
As for Internet banking, complaints have also become more frequent that a one-time password is not being received in Sberbank Online, both for logging in and for performing operations. As the employees explained, this is due to the service update. Today it uses all the user data that is specified in, so the following categories of citizens do not receive messages:
To authorize in the service you must enter a confirmation code Problems with delivery in the Business Online system
Similar reasons are also the answer to why the confirmation code does not arrive in Sberbank Business Online, since the site has also been updated.
The maximum action that you may have to take to solve the problem is to visit any office of the institution (there is no need to contact only the place of service). You must have a passport so that the specialist can identify the individual in the database. After this, you will need to write a statement in which you must note your current phone number.
If the UDBO is not concluded, it must be filled out and signed at the department. It gives more rights to use the online service and consolidates all the client's accounts under his name. The conclusion is free of charge, no demands are made. Only the presence of any card product of a given banking institution is considered mandatory. If it is not there or at will, an individual can open a card account free of charge and receive an instant issuance card. It allows you to perform basic banking operations, but is limited for online use.
If a message from the bank confirming the transaction does not appear, then try repeating the request to send it; if this does not help, then follow our instructions.
Conclusion
The use of SMS messages is a mandatory condition for carrying out various transactions and is a confirmation of the client’s actual actions. Such a check will protect the user from fraudulent activities and will keep all movements on the card account under control.
As well as other financial transactions with a bank account, as confirmation you need to confirm your intentions by entering the code from the SMS message sent from the number 900 . But technology has the ability to make mistakes and things don’t always go smoothly. Let's look at the main reasons why the Sberbank one-time password does not arrive and ways to solve this problem.
The main reasons for failures in SMS delivery
A one-time password serves to confirm financial transactions with a Sberbank account and at the same time ensures the security of your funds - if an attacker tries to appropriate your money for himself, he will not be able to do anything without a confirmation code from an SMS from Sberbank. Thus, without access to the cardholder’s phone number or Sberbank account, unauthorized persons will not be able to conduct transactions with money. One-time passwords are sent to your mobile phone within 1-2 minutes. The delay may be due to problems with mobile operators.
When making card payment transactions on the Internet, as well as at Sberbank terminals, the client receives a one-time digital code to confirm the operation from service number 900. Sometimes it happens that the password from Sberbank is sometimes not received, and there may be several reasons for this:
- Faulty mobile phone (phone does not work or is not turned on, does not receive network, phone memory is full)
- SMS from the bank may have ended up in the "Spam" or "Doubtful" folder - check these folders if you have them
- Error on the side of your telecom operator
- The number associated with has changed
- Delay on the part of Sberbank
- Your Android phone is infected with a virus
What to do if the one-time password does not arrive?
From personal experience we can say that most often there are ordinary failures both on the operator’s side and on our side - a mobile phone tends to break down and no one is immune from this. If you suspect a failure, we recommend that you call the Sberbank contact center at 8-800-555-55-50 and check with the employee whether there is a technical failure on the bank’s side due to the fact that an SMS with a one-time password is not received on the phone. If the problem is not with the bank, then ask someone you know to send an SMS to your phone - if the message does not arrive, then the problem is with your phone.
Perhaps you changed your main phone number in Mobile Banking to a new one and forgot about it. An SMS with a one-time password is sent to the number linked to the Mobile Bank.
Therefore, they can simply come to your second phone number.
Hackers do not sit still and your Android phone could be unnoticed by a virus - install an antivirus or a modern one with built-in antivirus on your phone.
The rarest reason for the absence of an SMS from Sberbank may be the seizure or blocking of an account by the bank based on a decision of the bailiff service or the Central Bank within the framework of 115-FZ. In this case, when you call the bank, you will be given this information if your assumption is correct. If the decision of the bailiff service is wrong or you do not agree with it, then it can be accepted. If the problem is with, then the bank will need to confirm to the bank the legality of the funds received in the current account with financial documents, and in this case the blocking will be lifted.
You can also check with the bank about the problem with sending one-time passwords by dialing on your mobile number 900 . We switch the phone to touch tone and press the number 0. We wait for a response from the customer support operator, after which we inform him about the problem. A bank employee will help you solve the problem.
How to set up SMS delivery for online banking
When using remote account management sources, unexpected difficulties and problems sometimes arise. Everyone should know how to solve them. Let's look at the main reasons why the Sberbank one-time password does not arrive and possible solutions.
Failures in the delivery and receipt of SMS messages seriously disrupt the management of remote services A one-time password acts as a means of confirming client actions through remote services and as a security measure. That is, if an attacker takes possession of someone else’s card, he will not be able to perform some operations: withdraw cash without knowing the PIN code, or withdraw it to another card without having the owner’s phone number.
Remote payment for goods and services saves time and money To confirm their actions through the terminal or online banking, the user is sent a message containing a digital code. If you do not receive an SMS with your Sberbank one-time password, there may be several reasons:
- The person registered a different phone number when opening the account.
- The banal reason is a phone malfunction.
- Communication failure of the operator company.
- There is a technical problem with the self-service device or website.
- The user uses a website of a different territorial division than the one in which he purchased the product or is actually located in it.
Most cases are associated with malfunctions and failures, so first of all you should contact a specialist at the Sberbank Center -. First you should check only the parameters of your phone: whether the number is being used and whether it works. To do this, you can ask a friend to send you an SMS.
After making sure that the problem does not concern your own phone, you should dial 900 and request an operator to speak by pressing 0. He needs to inform him that he is not receiving a one-time password from Sberbank for payment, transfer, confirmation or other action, and clarify the type of service used. If the problem is already known, the operator will voice it, otherwise, it will accept the application for consideration.
Follow all safety rules when shopping online According to reviews, feedback from the bank is not received often, so it is worth periodically checking the status of your complaint if the problem is not resolved in a timely manner.
How to set up SMS delivery for online banking
As for Internet banking, complaints have also become more frequent that the one-time password does not arrive in Sberbank Online, both for logging in and for performing operations. As the employees explained, this is due to the service update. Today it uses all the customer base data specified in the UDBO agreement, so the following categories of citizens do not receive messages:
- The client did not enter into UDBO; accounts and cards were opened before this became a mandatory procedure.
- The contract contains an outdated number or a number that the citizen does not use.
- The contract does not indicate a telephone number.
- The UDBO contains a telephone number in an outdated format and technically cannot be used.
Similar reasons are also the answer to why the one-time password does not arrive in Sberbank Business Online, since the site has also been updated.
Do not provide your personal data to dubious persons To solve the problem, you need to visit any office of the institution (there is no need to contact only the place of service). You must have a passport so that the specialist can identify the applicant in the database. After this, you will need to write a statement in which you note your current phone number.
Sberbank provides its clients with enormous opportunities that help them control the receipt and debiting of funds from accounts and cards. Many operations can be completed without visiting the office; for this you will need a computer or phone with the Sberbank Online application installed and an Internet connection.
You can log into your personal account from your computer using the link https://online.sberbank.ru. On the page you will see a window in which you need to enter your ID and password.
When logging into the Sberbank Online system, a double authentication system is used to avoid fraudulent transactions. Therefore, at the next stage, you will be taken to a page where you will need to enter another password in a special window. It is automatically sent to the phone linked to the Mobile Bank when you log in.
What to do if you don’t receive an SMS with a password from Sberbank Online?
Even if you know your username and password, the system may not let you into the client’s personal account. One of the most common problems when logging into Sberbank Online is that you do not receive an SMS with a temporary password on your phone.
In this case, you can log in from your phone. When you log into Sberbank Online from a smartphone through a mobile application, identification occurs automatically and a temporary password is not required to log in.
A page will open in front of you where you need to enter the permanent password that you came up with when installing the mobile application. On some smartphones, a fingerprint is enough for identification. The login page looks like this:
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If it is impossible to log in using a smartphone, and an SMS with a password does not arrive on your phone, do not panic. In most cases, the problem can be solved on your own. But first you need to find out what is causing the delay in sending messages. Below we will look at the most common causes and ways to solve them.
The mobile banking service has not been paid for.
When receiving a Sberbank card, the client must indicate a mobile phone number. SMS alerts will be sent to this phone when you log into Sberbank Online. But this service is paid, so a certain amount of 30 to 60 rubles will be debited from the subscriber’s card account every month. If there is no money in the account, the mobile banking service is blocked and messages do not arrive.
What should be done? You need to top up your account, the subscription fee will be debited from your account and SMS will begin to arrive on your phone. It may take several days for the problem to be resolved.
The mobile bank is connected to another phone.
If the mobile bank was connected to one phone number, and you changed it to a new one, then an SMS with a password may not immediately arrive at this number.
What should be done? You need to register a new number in the Sberbank Online system. If this does not help, contact a Sberbank operator for help by calling 8-800-555-55-50 or coming to the office in person. The problem may take several days to resolve.
Technical problems with the system.
Despite the well-functioning mechanism of work in the Sberbank system, preventive maintenance is carried out periodically. Due to this, there may be a delay in SMS messages.
What should be done? Call the Sberbank hotline by phone or log in later.
The mobile operator is not working correctly.
Sometimes there are system failures due to the fault of the mobile operator. SMS messages with a password do not arrive at all or arrive late, when the deadline for logging into Sberbank Online has already expired.
What should be done? You can remove the SIM card and put it in another phone. If this does not help, call your mobile operator and ask them to solve the problem. As a last resort, you can link Mobile Banking to another phone number.
Phone memory is full.
The memory of the phone and SIM card is limited and it runs out if a person does not delete old messages.
What should be done? Delete old SMS, reboot the phone.
Problems with the Internet or browser.
Sometimes the Internet browser malfunctions, so SMS with a password from Sberbank may not arrive on your phone.
What should be done? Clear cookies.
Replacing the SIM card.
If you changed your SIM card to a new one, then SMS from the bank will not be available to you for 24 hours.
What should be done? Login after 24 hours.
How to log into Sberbank Online without a temporary password
If you cannot find out the reason, you need to take the card and go to the nearest ATM. We insert the card into the ATM, select from the menu >> Connect a mobile bank >> Obtain a login and password >> One-time passwords. The ATM should give us a receipt with 20 one-time passwords. They can be entered instead of a temporary password from SMS.
Sberbank is doing everything possible so that you can use online banking easily and without problems. But the safety of your funds comes first. Please be understanding if you are unable to immediately log into Sberbank Online due to the fact that you did not receive an SMS on your phone.
