Some are interested in how to close an OTP Bank card, because this is not the most convenient procedure. In fact, you need to go to the branch where the card was received and this is the only way to close it. Bank employees do not provide alternative ways to close a credit card.
In what cases and when may it be necessary to close a card?
An OTP Bank client may need information on how to cancel a credit card in the following cases:
- Moving to another country.
- Change of bank.
- The card's service life has expired and you need to open a new one.
- There is no longer any need to use a card.
- The card was stolen or lost by the owner.
What you need to know before closing your OTP Bank card
If we are talking about a debit card, then the OTP Bank client only needs to withdraw all funds from the account. You don’t have to do this yourself, because during the closing process the manager may give you your money in cash. If you need to close a credit card, you will have to pay off the entire debt at once. Once the bank employees are satisfied that the client has done this, they will continue the closing procedure. The card and account will be completely closed only after 40 calendar days.
How to close an OTP Bank debit card
How to refuse a card if it is a debit card. OTP Bank employees offer all their clients only one method.
At the bank office
You must visit a bank branch and provide employees with an application to close the card. In this case, you must notify OTP Bank 40 days before the expected refusal. In response, the manager will provide an application form for closing the card and account or draw it up independently. In order for the closure to take place, you will also have to withdraw all funds from your account. You can dispose of the card yourself or an employee will cut it in front of you. The account will be closed after a month has passed.
How to close an OTP Bank credit card
The procedure for closing a credit card is not much different from a debit card. OTP Bank clients are also offered only one closing option.
At the bank office
Unfortunately, OTP Bank still does not have remote card closure. In order to say goodbye to your credit card, you will have to go to the branch. The procedure is exactly the same as described above in the case of a debit card. The only difference is that in addition to withdrawing all of their funds, the client will have to immediately repay the loan debt, if any. Only after this the manager will be able to close the card.
What documents are required
Since you will have to go to a bank branch, you will need a list of documents for closing:
- Passport or other identification document.
- A credit card that needs to be closed.
- Application for termination of cooperation with the bank.
As for the statement, it may or may not be in hand. If you find yourself in the second situation, this means that the manager will give it away on the spot.
In some cases, a bank client may urgently need to block his card. Sometimes it gets lost, sometimes it falls into the hands of scammers or simply becomes unnecessary. If the client does not block it in time, he will most likely lose the funds in his account. To avoid this, you need to know in advance how to block an OTP Bank card.
Features of blocking an OTP Bank card
Blocking a card means suspending all transactions on her account. This process can be done by both the client and bank employees.
The main reasons for blocking a client card:
- No further need for bank services;
- Lost card;
- Suspicion of payment data theft.
Motives from the bank:
- Compromise;
- Suspicion of fraud;
- Suspicion of the account being used for money laundering and financing terrorist organizations.
The most common motive for this is card compromise, when the bank receives a notification that transactions have been made from the client’s account that are radically different from previous ones. In this case blocked amount on the OTP card will not be available until these transactions are resolved.
Difference between blocking a credit and debit card
Blocking a debit card is much easier than blocking a credit card. When a debit card is blocked, the client is always sure that he no longer has a debt to the credit institution. With a credit card, everything is more complicated and before you start blocking, you need to inquire about the current debt. You can do this in several ways:
- Through the Internet;
- At an ATM;
- By calling the bank;
- Personal application to a financial institution.
It will not be possible to suspend a credit card, while she has a debt to financial structure. If there was a large delay in payments, you will have to pay not only the principal debt, but also fines that are imposed for failure to comply with the payment schedule.
If you accumulate a large debt to a credit institution, it is better to consult with its employee about how to quickly block an OTP Bank credit card
Blocking a card via the Internet
OTP credit card may be blocked through the Internet. This is done through the official website of this organization. To start blocking, you need to log in to your personal account.
To do this, go to the website "OTP Direct" and enter your username and password. After authorization in your personal account, you can find out how much is left on your balance, and also check yourself for debts. In your personal account you can block any of your existing cards.
Having selected the desired action in your personal account, you need to confirm it via SMS. After this, the card will be considered blocked and all transactions on it will be suspended.
Blocking a card by phone
It is not always possible to log into your personal account and carry out the process manually. Sometimes funds on your balance are at risk. For example, when payment data ends up in the hands of third parties. Need to know how to block an OTP Bank card by phone to react immediately in such a situation.
Blocking by phone can be done in two ways:
The first way is to call the bank's hotline. The consultant will ask the client who voiced this request to provide his passport information and will block it within ten minutes.
Blocking a card at a bank branch
Some people just don't know how block an OTP Bank card via the Internet. Sometimes there is no access to a mobile phone. In this case, you can block the card by visiting the nearest branch of the organization.
The process of blocking a card at a bank branch
Thus, an OTP bank card can be blocked in several ways. You can do this by phone, via the Internet, or visit the OTP office in person. Credit and debit cards are blocked differently. A debit card is blocked immediately, a credit card can only be blocked after the debt is paid off. If you have questions about the blocking procedure OTP Bank employees will advise the client on how to block the card.
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Anatoly asks
Hello. Six months ago I opened a credit card at OTP Bank. At a certain point, she really helped me out. And now I want to close it. How can I do it? Will I be allowed?
Good afternoon, Anatoly. Let's look at how to properly close an OTP Bank credit card.
How to properly close a credit card from OTP Bank
A credit card from any bank, and OTP is no exception, must be closed correctly. Let's see how to complete this procedure so that the card holder does not have problems with the credit institution in the future.The first step of the operation is to check the balance. This can be done using an ATM or contacting a bank employee at a branch. The third option is a personal account on the OTP Bank website, where the card user will find complete information on the balance. You will need internet here.
The balance must be checked, because if there is a debt, the credit institution will not close the card. If you find out that you have a debt, you must pay it off in full and only then contact a financial institution with a request to close your credit card.
Note!
If you destroy a credit card (tear it, cut it, etc.), this does not mean that the credit card account is closed.
Physical destruction of the card is not enough to close it. If even a penny remains, interest will accrue, and after a few years the client will receive a call and be informed that he has a debt to the bank. Credit institutions often deliberately do not inform such clients in a timely manner. They are waiting for the debt to grow.
To avoid these problems, you should liquidate your credit card according to the instructions.
Options for closing a credit account
There are three options for properly closing an account:- Contact the institution and its support service. On one side of the OTP Bank card there is a telephone number for this service. The card holder needs to call it and declare their desire to suspend the use of the credit card. An OTP bank employee, after listening to the client, is obliged to take the necessary actions to fulfill the client’s wishes;
- Suspension of credit card transactions. Using online banking, you can add your card to the stop list. This will allow you to pause account transactions. Then you will need to write a statement and ask the OTP bank to close the card;
- Visit to OTP Bank. Personal communication with bank employees will make it possible to close a credit card in the shortest possible time. The borrower will immediately be provided with information on the account, will be assisted in writing an application, and will perform the necessary operations to liquidate the card. If a debt is discovered, it can be repaid immediately at the cash desk of the credit institution.
The bank will issue it 45 days from the date of account closure. True, you will have to write a statement again. The plastic card is destroyed at the bank in the presence of its holder. Only by destroying a credit card can you be sure that no one will be able to use it.
At the moment, more than 80% of Russians use bank cards. Plastic from OTP Bank is especially popular, as its holders receive various bonuses and discounts from partner stores. You can carry out a wide range of financial transactions with it, and if necessary, you can block it. In what situations is this necessary and how to do it, we will talk in detail in this article.
Possible reasons for blocking
By blocking a card we mean that it is impossible to carry out any incoming and outgoing transactions with it. Blocking can be done either by the bank that issued it or by its direct owner.
On the initiative of OTP Bank
Financial organizations put the card on the so-called “stop list” for the following reasons:
- If fraud is suspected. A special division of OTP Bank constantly monitors transactions on its clients’ accounts. If they seem suspicious, then for safety reasons, it is frozen. For example, when withdrawing funds several times in a row in another country or from “foreign” ATMs (therefore, if in the near future there is a need to use the card abroad, it is worth notifying the bank about this).
- If the PIN code is entered incorrectly. The plastic holder is given exactly three attempts to enter the PIN code. If all attempts are unsuccessful, it is blocked automatically. Therefore, you need to learn the password, or better yet, write it down somewhere so that such unpleasant situations do not arise.
- If the terms of use are not followed. Upon receipt of a card (debit or credit), the client enters into a service agreement with the financial institution. It clearly states the conditions for using the card, and the holder undertakes to comply with them. If they are violated, the account is frozen. For example, a bank may suspend the use of any card on suspicion of legalization (“laundering”) of funds obtained from crime.
- When fraud is detected by the payment system. For example, the operation of an ATM or retail outlet was suspended due to fraud. In this case, all cards that were serviced at a given ATM or point of sale over a certain period of time are blocked by the payment system. After this, the banks that issued the cards are notified. Banks contact their customers and clarify whether any suspicious transactions were made with the card.
- By order of the bailiffs. If the owner of the plastic card has a large debt to utility services, does not pay alimony or a loan taken out, then the account is seized by order of the judicial authorities. The money stored on it is withdrawn to pay off the debt.
It is worth noting that bailiffs can dispose of both debit and credit cards. In the latter case, its owner will have to pay the debt and interest to the bank.
In most cases, financial institutions do not warn clients about plastic freezing. Only VIP clients – holders of premium class products – are notified in advance.
At the initiative of the owner
The card owner is also given the opportunity to block it. This procedure must be carried out in case of loss or theft of plastic. The fact is that today there is special equipment, thanks to which third parties can withdraw money from the card without even knowing the PIN code. You need to notify the bank about the loss as soon as possible, as you risk losing all your savings.
Blocking methods
OTP Bank offers several blocking methods:
- By visiting the department in person. This is the most convenient way, since a bank employee will do everything for you. You just need to write an application for blocking (a sample application can be found on the financial institution’s website). However, the disadvantage of this method is that it is not efficient, since it takes time to get to the department. When applying, you must have your passport with you.
- Through the call center. You can also block it over the phone. To do this, you need to call the OTP Bank hotline number (8-800-100-55-55 or 0707) and explain the current situation to the operator. To establish your identity, you will need to provide a 16-digit card number and a code word.
- Via SMS banking. Users who have activated the SMS banking service can block it by sending a corresponding SMS request. Sending a message is absolutely free.
- Through online banking. Advanced bank clients can use Internet banking. To block a card, you need to log in to the system and go to the “Card Information” section and click on the “Block Card” button.
Unlock methods
The features of the unlocking procedure directly depend on the reason for the blocking:
| Cause | Features of the procedure |
|---|---|
| Suspicion of fraudulent activities | If the card is with you and no one has stolen it, then just notify the bank about this and it will work again. This can be done in person at the department or remotely. |
| Incorrect PIN entered | At the office of the financial institution you will need to write an application to restore your PIN code and assign a new password |
| The terms of use of the card have been violated | If the conditions for using plastic are violated, the bank terminates cooperation with such clients and puts them on the “black list”. If you have not committed any illegal actions, then you need to provide evidence of this |
| Arrest by bailiffs | The cardholder must repay at least half of the existing debt and provide the bank with the relevant document |
Blocking a card from OTP Bank is a fairly common situation. In this way, the bank tries to protect your finances from fraudulent activities by third parties. Other reasons for blocking are arrest by bailiffs, failure to comply with the terms of the service agreement, or an incorrectly entered PIN code. The specifics of the unblocking procedure directly depend on the reasons for which the account was frozen.
A credit card allows you to always have a supply of borrowed funds on hand in case of unexpected expenses. You can also get it from OTP Bank. Borrowers of this institution are often concerned not only with the issue of obtaining, using, but also correctly closing a credit card. This is what we will talk about in this article.
Due to ignorance of the nuances of the credit card liquidation procedure, you can find yourself in an unpleasant situation when it will be quite difficult to prove your case. Therefore, in order to avoid possible problems, it is necessary not only to follow the rules for using a credit card, but also for closing it.
It would not be superfluous to remind you: when applying for a credit card, you need to read all the documents very carefully. This will save you from many surprises in the future.
In this case, the borrower will know what consequences await him in case of violation of contractual obligations. It is necessary to understand that the funds on the card are the bank’s money, which in any case will have to be given back.
The main condition for closing the card
The very first step before closing your OTP Bank card is checking your balance. This can be done at an ATM or directly at a bank branch by contacting an operator. The Internet can also be an assistant in solving this issue. On the bank's website in your personal account, detailed information is provided regarding (example in the screenshot below). If you have debt, it is impossible to close your credit card. If one has formed, then it must be extinguished.
Let's look at how to pay off credit card debt. First, you can pay off your entire debt at once. It is better to do this within the grace period, which will avoid overpayment of interest. Secondly, you can regularly make a minimum payment, which is initially calculated taking into account the amount taken and the interest rate.
If there is a delay in payments, the bank will have the right to apply penalties or revise the terms of the loan. All this is stated in the contract. You need to remember such moments so that you don’t have to figure out why such a frightening minus appeared on your credit card.
Methods for closing an account
To stop using a plastic card, it is not enough to simply physically destroy it (cut it, tear it, throw it away). These actions will not lead to the closure of the account, and interest will continue to accrue, since closing an OTP Bank credit card means going through all the points of this bureaucratic process.
Of course, there are situations when creditors withhold some information and inform the client about the formation of a debt only when it increases significantly. To avoid such problems, you must strictly follow the instructions for liquidating a credit card.
There are several ways to properly liquidate a credit card. You can use whichever one suits you best:
- Contacting the bank support service.
- Suspension of card transactions.
- Visit to a branch of a financial institution.
On the back of the plastic there is a support number: +7 495 775-4-775. You need to call it and voice your desire to suspend the credit card. After hearing the client’s statement, the financial institution employee will have to take the necessary actions to satisfy it.
To confirm his intentions, it is advisable for the borrower to send a written statement to the bank.
This was the first course of action. The second option involves adding the card to the stop list. This can be done through the same personal account in the online banking system https://direkt.otpbank.ru/. This procedure will allow you to suspend all transactions on the account. Later, you will also need to send an application to the bank with a request to close the card.
The most correct solution would be the third option. Visit to an OTP bank branch. Personal communication with his employees will allow you to carry out your plans in the shortest possible time. The borrower will be provided with all the information on the account on the spot, will be assisted in writing an application, and will take all necessary actions to liquidate the card. If you have a debt, you can pay it off immediately.
Each financial and credit institution has its own rules for closing a credit card account, but the basic principles described for the OTP bank will be identical: repaying the debt, submitting an application and receiving a certificate. Compliance with these steps will allow you to avoid losing money due to the accrual of penalties, as well as keep the borrower’s credit history in perfect condition.
To confirm the correctness of the actions taken, the client has the right to request a certificate of absence of debt from the bank.
OTP Bank issues a similar document 45 days after the card is liquidated and the account is closed. To do this, you will also need to write an application. The plastic itself is destroyed either by a bank employee in the presence of the card owner, or by the owner himself in front of a bank employee. Now it will be enough to simply cut it and throw it away. By destroying a credit card in this way, the borrower will be sure that no one else will be able to use it.
