Surely those who rest abroad know such a travel operator as Pegas Touristik. On the forums about it you can find a lot of conflicting reviews. And this is not surprising: the company employs several tens of thousands of people. The human factor has not yet been canceled. Recently, you can often hear the phrase that the Pegasus tour operator has suspended its activities. But is this true or another rumor, we will try to find out in the article.

Recently, among avid tourists, you can increasingly hear the phrase that the Pegas tour operator has suspended its activities due to the threat of bankruptcy. Before drawing such conclusions, it is worthwhile to figure out where the company comes from, what is its capital, and to which countries tours are offered.

The Pegas Touristik tour operator was introduced to the Russian market back in 1994. The owner of the company is an influential Turk who previously had experience in the tourism business. From the very beginning, Pegas has established itself as a reliable partner providing quality services.

At the moment, the company's offices are located in Ukraine, Belarus, Kazakhstan and Georgia. The choice of countries for recreation is huge. The main destinations are still Turkey, Egypt, Goa, Greece. Every year the company adds and opens new routes for tourists.

In 2004, the management decided to acquire Nordwind Airlines. Now the company has 29 boards in its arsenal. It also has its own chain of hotels in Egypt, Turkey and Thailand.

From this information, a conclusion suggests itself: the news that the Pegasus tour operator has suspended its activities is just rumors and, possibly, the intrigues of competitors.

Individual tour package - we use a new service

For tourists with special requests, the Pegas Touristik operator offers individual tours. The FIT program is designed for any requirements of vacationers, from transfer to rest in different hotels on opposite continents.

There are nuances that you need to know about when booking such tours:

For this service, a contract with the operator is required.

The cost of services may vary during holidays.

The FIT private tour can be booked online.

Payment is made only by bank transfer.

If you want to make your holiday a fairy tale, don't be afraid to tell your agent about it. With the help of the Pegas Touristik operator, dreams become reality.

Pay attention to the new terms of the contract

It is worth noting that since September, Pegasus has been changing the rules for working with new travel agencies. Now the guarantor must be either the director or the owner of the company, that is, an individual, not a legal entity. In this case, the people who have taken on such responsibilities will be personally responsible for all shortcomings, if they arise. And in financial terms, they can lose not only business, but also property.

In other words, Pegas Touristik requires financial guarantees from agencies. For these purposes, a decent deposit amount (100,000 rubles) sent to the company's accounts is suitable. Many directors claim that this is all very strange, especially since other operators have not announced such changes.

In addition, agencies need to provide complete information about their activities: photos of the office, lease agreement, certificate, license and other documents.

Another point touched on booking. Now the status of the application will not be confirmed until the full payment is received on the account. The same applies to early booking tours. The status of the application can only be checked in your personal account.

The question is logical: “Why did Pegas Touristik have difficulties?” The answer is given by the CEO of the company. She assures that this is a necessary step in the difficult situation that has developed in the tourism market. It is necessary to distribute financial insurance risks between tour operators and agencies.

Can I cancel a tour?

Another important point of the changes in the contract, which I would like to draw attention to, is the cancellation of the tour. If earlier it was possible to reschedule or postpone a trip by canceling the application, paying a minimum fine or avoiding it altogether, now the conditions have changed dramatically. The numbers are shocking. In different situations, the tourist incurs losses ranging from 10 to 100%, depending on how many days before the start of the trip the cancellation was made.

Riot of Volgograd travel companies

In connection with changes in the terms of the contract, Volgograd travel agencies appealed to Pegasus. About 40 firms have written with a request to revise the clauses of the contract. According to them, the operator wants to cover its financial risks, increase profits and solve money problems with the help of conventional travel agencies.

In addition, the partners are dissatisfied with the financial guarantee of the operator itself and believe that the amount announced and prescribed in the Pegas Touristik agreement is not enough.

It is also outrageous that such conditions are not set for all agencies. There are “favorites” that were not affected by these changes.

The key difference between this tour operator and a number of competitors is that Pegas Touristik offers a wide range of travel offers for all client groups, and also constantly keeps abreast of modernity and does not miss a single opportunity to expand and improve its own activities. In an effort to provide its customers with the most optimal and suitable product, Pegas Touristik gradually increased the list of countries offered for holidays. As a result, today, with the light hand of the company, you can already bask in the gentle sunshine in 18 most beautiful countries: the most popular places in Egypt, Tunisia, Turkey, Thailand, Greece and Cyprus, have been joined by distant Cuba, the Dominican Republic and Mexico, new to most of us Kenya, Andorra and Vietnam, amazing in their luxury UAE, culturally and historically interesting Spain, Italy and China, as well as the best resorts of mysterious Asian countries - India and Indonesia.

For a long time now, this company has remained true to its unchanging and unambiguous motto: "The guest comes first." Guided by this iron postulate, Pegas Touristik has developed a lot of offers for an outstanding vacation at sea or by the ocean, educational excursion programs, various solutions for organizing off-site business conferences and seminars, as well as many special programs for organizing training camps for various sports clubs and teams. This travel agency is able to offer a suitable vacation for people of different ages, family and social status. And a firm guarantee of the quality of the company's tourist product is flights operated on the best comfortable airliners, qualified guides, the availability of its own modern vehicle fleet at all proposed resorts and good partnerships with many hotels.

Pegasus is a tour operator that can safely boast of an ever-growing number of customers. Thanks to competitive prices, reliable and high-quality air transportation, the company has won the trust of many compatriots. In addition, Pegas Touristik has developed several thematic special offers - this is Family Vacation (this category consists of tours, the conditions and program of which are designed for adults and children), Youth Vacation (vouchers for energetic young people who are eager for new exciting discoveries, boring pastime and fun adventures) and Activities (these tours include the possibility of various activities such as diving or hiking in the mountains). Offers for the elite in the category VIP rest deserve special attention. Maximum comfort and alluring luxury is not only "Fast track" at the airport and accommodation in luxury villas or luxury hotels, but also an individual transfer of your choice and individual excursions, during which you will be accompanied by a personal guide, sparkling champagne, fresh flowers and exotic fruits. Fantastic yacht tours on the waves of the Mediterranean Sea are quite popular among VIP services. Such a trip, at the request of the client, can last from 1 day or more. On comfortable yachts, you can arrange a romantic date, a festive meeting with friends or a unique dinner overlooking the sea sunset.

Pegas Touristik keeps pace with modern possibilities and has expanded the "environment" of booking tours: today you can order any tour not only in the company's real sales offices, but also via the Internet. You can familiarize yourself with the huge selection of resorts, hotels, conditions, etc., as well as choose the date and city of departure that is convenient for you. Step-by-step instructions regarding online booking (search for a tour, filling out personal data, choosing a payment method) can be found on the official website of the company. This type of booking is convenient due to its efficiency and the availability of a variety of payment methods, including payment by payment cards, cash in Eurotek communication stores, Russian post offices or PROMSVYAZBANK, using the CONTACT system, as well as payment to the courier, by bank transfer or via virtual PSB-Retail system. And for those who feel tired and exhausted, but still cannot afford a long-awaited week of rest on the gentle white sand by the warm azure sea, Pegas Touristik offers the service "Tour by installments or on credit".

Analysis of tourist services of the tour operator "Pegas Touristik"

Characteristics of the tour operator "Pegas Touristik"

Pegas Touristik is one of the largest tour operators in Russia and the CIS countries. The history of the company began in the last quarter of the twentieth century, namely the company was founded in 1994. "Pegas Touristik" was created on the basis of investments of the main owner - Ramazan Akpinar.

The central office is located in Moscow. And their motto has remained unchanged: "Guest - first of all." The network "Pegas Touristik" includes about 10,000 agencies, 500 of them work on a franchising system. The company has its own receiving offices in Turkey, Egypt, Thailand, China and Israel.

The company owes its success to partners, staff and, of course, the vacationers themselves.

Travel agency "Pegas Touristik" today is a recognized leader in world tourism and travel. The company offers holidays at the best resorts and hotels, whose number is 2500. Provides tours to the most beautiful places in 18 countries: Turkey, Egypt, Tunisia, Cyprus, Italy, Andorra, Israel, Thailand, Indonesia, UAE, Thailand, Greece, Vietnam, India, Croatia, Spain and many other spectacular and pleasant places. The number of tourists using the services of this travel agency increases by 2-3 times every year, this is an irrefutable confirmation of the quality, professionalism and loyalty of its employees.

For example, those wishing to relax in the "Turkish direction" become 30-50% more every year. Currently, the company has selected all the most popular hotels among Russian tourists, of various price categories, and Pegas Touristik has also provided fast and reliable flights by the leaders of Russian airlines such as Aeroflot, Transaero and Turkish Airlines. Despite the shaky economy, it maintains prices that can compete with other travel agencies.

Today in Russia there are 610 branches of the company, which are located in more than 209 cities of the country, including Moscow, St. Petersburg, Rostov-on-Don, Tolyatti, Syktyvkar, Omsk, Samara, Barnaul and others. The very first regional office of "Pegas" was opened in Kyiv in 2004.

The company is one of the recognized leaders in its field, as evidenced by a large number of awards:

International award "My Planet"

Nomination "My favorite tour operator" Moscow, 2011;

· PEGAS Touristik - Market leader "Book of TOP-lists" for 2010 -2011. Magazine "Business quarter". Yekaterinburg;

VK "Krasnoyarsk Fair"

Diploma for the variety of tourist products presented on the market of the Krasnoyarsk Territory. Krasnoyarsk, 2011;

· "National Tourism Award 2009-10" Award of the Ministry of Tourism of India in the category: "The best foreign tour operator in India";

1) The best site for a tour operator operating in Russia.

2) Opening of the year in the field of e-tourism.;

· Presented by Ministry of Tourism Arab Republic of Egypt;

· 17th Moscow International Exhibition of Travel and Tourism Diploma that the company "Pegas Touristik" was highly appreciated by the Organizing Committee for its professionalism and active role in promoting the tourism industry in Russia, Moscow, 2010;

· XIII annual international award "Leaders of the Tourism Industry" Diploma "For success in tour operator activities in the direction of Turkey". Moscow 2009

Pegas Touristik constantly monitors the diversity of its own tourist products, lays routes to new countries, in various directions. "Pegas Touristik" is able to offer the best tourist product for absolutely any category of people, regardless of their social and marital status. Also, this tour operator can offer its services in organizing group, individual, corporate, sports and VIP tours. The purchase or order of tours can be carried out directly at the Pegas Touristik offices or on the company's website 7 days a week, 24 hours a day online, which is very convenient for the consumer. Tours can also be purchased in installments or on credit.

Tour operator benefits:

Ample opportunities in finding a suitable tour;

Flights on comfortable liners;

Certified tour guides and guides;

Modern and profitable for tourists car fleet at the proposed resorts;

Impeccable organization of the trip and preparation of service;

Comfortable and safe accommodation in hotels;

Guaranteed high-quality and optimal travel options.

Send your good work in the knowledge base is simple. Use the form below

Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.

Hosted at http://www.allbest.ru/

MINISTRY OF EDUCATION AND SCIENCE OF RUSSIA

Federal State Budgetary Educational Institution of Higher Professional Education

"Tula State University"

Department of Tourism and Hospitality Industry

abstract

in the discipline "Fundamentals of tourism and hospitality"

"Tour operator company" Pegas Touristik "

Tula, 2014

Introduction

1. History of the company

2. Information about Pegas Touristik in the Unified Federal Register of Tour Operators

3. Partners of the company

4. Company awards

7. Customer reviews about the company

Conclusion

Bibliography

Introduction

Tourism and travel are an integral part of the hospitality industry. Travel is the main theme of tourism. Tourism plays one of the main roles in the global economy, providing a tenth of the world's gross national product. This sector of the economy is developing rapidly and will become its most important sector in the coming years.

Tourism is one of the largest and dynamic sectors of the economy. The high rates of its development, large volumes of foreign exchange earnings actively influence various sectors of the economy, which contributes to the formation of its own tourism industry. The tourism sector accounts for about 6% of the world's gross national product, 7% of global investment, every 16th job, 11% of global consumer spending. Thus, today it is impossible not to notice the huge impact that the tourism industry has on the world economy.

There are many tour operators in international tourism. Such firms are represented on the market both in the form of small and medium-sized enterprises, and in the form of large corporations. It should be said that the business of tours and transtours is mainly medium and small business. However, as in any other market, the functioning of the international tourism market, the creation and dissemination of high standards of service and advanced technology are seriously influenced by large tourism companies and corporations. Along with hotel chains that have spread their branches and franchise enterprises around the world, large tour operators with their agencies in many cities and countries are also making a market policy. Independent associations of tour operators and travel agents also have a significant impact on the development of the tourism market.

Tour operator (tour operator) is an organization whose main activity is the organization of various types of recreation (beach holidays, sightseeing tours, skiing, exotic, extreme, etc.) in Russia and abroad. This activity includes a complete set of tours and the development of a range of services for tourists, the promotion and implementation of tours. The tour operator forms tourist packages, provides high-quality provision of tourist services. The tour operator also calculates the prices for tours, taking into account all the necessary services - medical insurance, transfers, travel to the place of rest, and transfers tours to travel agents for their subsequent sale to tourists, providing information support for the tour implementation process.

One of these organizations is the tour operator "Pegas Touristik" - a brand with a worldwide reputation, which is known to every second person in our country and abroad. It is about him that I want to talk in this work.

1. History of creation

Pegas Touristik is one of the largest Russian tour operators. The headquarters is located in Moscow. The company was founded in 1994.

"Pegas Touristik" was created on the basis of investments of the main owner - Ramazan Akpinar. Initially, he collaborated with the Turkish company Infotur, but in 2005, due to a conflict, he broke off relations with it.

The company has its own receiving offices in Turkey, Egypt, Thailand, China and Israel.

The first direction that the company offered to its customers was Turkey. Both shop tours to Istanbul, the largest trading city in the country, and holiday tours to Antalya.

Two years later, "Pegasus" began to offer holidays in the Turkish ski resort Uludag, which is located near the ancient city of Bursa.

And three years later, tours to Marmaris, another Turkish seaside resort, as well as to Egypt, began to be offered. Since 1998, tourists have been successfully sent to the Egyptian resort of Sharm el-Sheikh. Many Russians first got acquainted with the Land of the Pyramids thanks to Pegasus. There were so many who wanted to relax on the Red Sea that in 2003 a legal entity appeared in Hurghada, operating under the Pegas Touristik trademark. A year later, the same companies appeared in Minsk, Ufa, Samara and Kyiv. And later - in Antalya and Kazan.

In the winter of 2004, the company for the first time began to send our fellow citizens to the Indian resort of Goa. A year later, the company's charter programs began in Thailand. In 2007, sales of tours to Vietnam began for the first time, where, as it turned out, there are also good seaside resorts and very interesting excursion programs. In 2008, everyone began to be offered trips to the Indonesian island of Bali, a paradise for winter holidays. In 2009, the company entered China on a large scale, offering customers tours to the tropical island of Hainan. Moreover, there were so many people who wanted to fly away on Pegasus packages that the island authorities allowed for the first time to open their own host company in China. In 2010, Pegasus opened sales to the Dominican Republic, Andorra and Spain. In parallel, for all these years, companies were opened in various cities of Russia and some countries (Thailand, Tunisia).

2011 turned out to be very "fruitful" when Pegas Touristik began offering tours with its own air transportation to Cuba, Israel, Mexico, the Emirates and even Kenya. For the first time, again, the company organized direct flights from Moscow to Mombasa, a Kenyan seaside resort, and to the Indonesian island of Lombok.

Today, the company offers vacation, travel and excursions in 19 countries to anyone who wishes. Companies under the trademark "Pegas Touristik" are open in 29 Russian cities, as well as Minsk and Kyiv. Flights are organized from 43 Russian cities. A little more than two thousand people work in companies under the Pegas Touristik trademark.

2. Information about Pegas Touristik in the Unified Federal Register of Tour Operators

travel registry partner insurance

In Russia, tour operators are entered in the Unified Federal Register of Tour Operators of the Federal Agency for Tourism of the Russian Federation and receive a unique number that starts with a code that depends on the type of activity of the tour operator (international, domestic, international and domestic tourism).

To carry out tour operator activities, the tour operator must have financial security either in the form of tour operator liability insurance or in the form of a bank guarantee. From May 3, 2012, all tour operators working in the field of outbound tourism must be members of the association of tour operators and make mandatory annual contributions to the compensation fund. All tour operators registered on the territory of the Russian Federation in accordance with the Federal Law "On State Registration of Legal Entities and Individual Entrepreneurs" must have financial security.

Information about the tour operator that has financial support is entered in the register. The register contains the following information about the tour operator: full and abbreviated names in Russian; if in the constituent documents of the tour operator its name is indicated in one of the languages of the peoples of the Russian Federation and (or) in a foreign language, also the name of the tour operator in this language is the address (location) and postal address; information about the founders of the tour operator; series, number and date of issue of a document confirming the fact of making an entry about a legal entity carrying out tour operator activities in the unified state register of legal entities; series, number and date of issue of the certificate of registration with the tax authority, taxpayer identification number; surname, name and patronymic of the head of the legal entity carrying out tour operator activities; the amount of financial security, the number, date and validity of the civil liability insurance contract for non-fulfillment or improper fulfillment by the tour operator of obligations under the contract for the sale of a tourist product or a bank guarantee for the fulfillment of obligations under the contract for the sale of a tourist product, the name of the organization that provided the financial security; scope of tour operator activities (international tourism, domestic tourism, international and domestic tourism); addresses (locations) and postal addresses of the structural divisions of the tour operator, carrying out tour operator activities. Pegas Touristik is no exception, and this is how it is listed in the Federal Register:

Registry number:
Full name:	Limited Liability Company "Pegas Touristik"
Short name:	LLC "Pegas Touristik"
Address (location):
Mailing address:	125993, Moscow, Leningradsky prospect, 53, 5th floor
Official website address on the Internet:


Membership of a tour operator operating in the field of outbound tourism in the association of tour operators in the field of outbound tourism:
Addresses of structural divisions

Financial support
The total amount of financial security:
Document


Document:	No. 13860В6000398 dated 25/02/2013
	from 01/06/2013 to 31/05/2014
	SOAO "VSK"
	Moscow, st. Ostrovnaya, 4
	Moscow, st. Ostrovnaya, 4
Document
Amount of financial security, rub.:
Financial security method:	tour operator civil liability insurance contract
Document:	No. GOTO-005/13 dated 28/02/2013
Duration of the financial security:	from 01/06/2013 to 31/05/2014
Name of the organization that provided the financial security:	ZASO "European Travel Insurance"
Address (location) of the organization that provided the financial security:
Postal address of the organization that provided the financial security:	Moscow, 4th Dobryninsky lane, 8, office C14-01
Scope of tour operator activity
domestic tourism international entry international traveling international - the implementation of a tourist product formed by a foreign tour operator
Date and number of the order of the Federal Tourism Agency on entering information into the unified federal register of tour operators
Order number:
Order date:
Number of issued certificate:

3. Partners of the company

The main partner of the tour operator "Pegas Touristik" is a major airline "North Wind" or "Nordwind Airlines". In the summer of 2008, Pegas Touristik bought out 100% of Severny Wind LLC. As a result of the transaction, the tour operator got its own air carrier (29 aircraft: 7 Boeing 757-200 / 12 Boeing 767-300 / 2 Boeing 777-200 / 1 Airbus A320-200 / 7 Airbus A321-200), based at Moscow Sheremetyevo Airport.

Pegas Touristik has other partners in the field of air transportation, such as Aeroflot, Turkish Airlines, Emirates, Transaero.

Pegas also has partners in the field of land transportation, hotel business, insurance and finance.

4. Company awards

During its almost twenty-year history of existence, Pegas Touristik has been awarded more than thirty-five awards, and this is far from a complete list of his merits.

Award in the nomination "Outbound tourism"

XIV Guiding Star Tourism Award

December 2013

Award for the highest sales volume in the Barcelo Maya Beach Resort (Mexico).

Certificate "Mark of Trust 2013"

The most trusted brand by consumers, according to an independent study by Reader's Digest.

ENIT - National Tourism Agency (Italy)

Honorary Diploma for active contribution to the development and promotion of Italian tourist destinations Yekaterinburg, 2013.

Government of Catalonia Award for the promotion of Catalonia in Russia Moscow, 2012.

Technology Contribution Award - Saber Travel Network

"National Tourism Award 2010-11"

PEGAS Touristik winner of the award of the Ministry of Tourism

India "National Tourism Award 2010-11"

International award "My Planet"

Nomination "My favorite tour operator" Moscow, 2011

PEGAS Touristik - Market leader "Book of TOP-lists" for 2010-2011

Magazine "Business quarter". Yekaterinburg.

VK "Krasnoyarsk fair"

Diploma for the variety of tourist products presented on the market of the Krasnoyarsk Territory. Krasnoyarsk, 2011

"National Tourism Award 2009-10"

Ministry of Tourism of India Award in the category:

"Best foreign tour operator in India"!

1. 1 The best site for a tour operator operating in Russia

2. 2 Opening of the year in e-tourism

XIII International Tourism Festival "World without Borders"

Diploma for contribution to the development of international tourism Rostov-on-Don, 2010

Presented by Ministry of Tourism Arab Republic of Egypt

17th Moscow International Exhibition Travel and Tourism

The company "PEGAS Touristik" was highly appreciated

Organizing Committee for professionalism and active role in promoting the tourism industry in Russia Moscow, 2010

National Aviation Award WINGS OF RUSSIA - 2009

PEGAS Touristik Diploma winner in the nomination

Tour Operator of the Year - Air Transport Partner

Ministry of Tourism of Tunisia

Certificate of Gratitude

The Ministry of Tourism of The Arab Republic of Egypt 2009

Incredible !ndia National Tourism Award 2008-2009

Best Overseas Charter Operator for India

PEGAS Touristik

XIII annual international award "Tourist Industry Leaders"

Diploma "For success in tour operator activities in the direction of Turkey" Moscow, 2009

16th Moscow International Exhibition Travel and Tourism

Certificate "The Best Presentation" Moscow, 2009

Ministry of Sports, Tourism and Youth Policy of the Krasnoyarsk Territory

"The best tour operator of the Krasnoyarsk Territory for international tourism" Krasnoyarsk, 2009

Ministry of Sports, Tourism and Youth Policy of the Krasnoyarsk Territory "The best site for tourism" Krasnoyarsk, 2009

Diploma "For contribution to the development of international tourism" Rostov-on-Don, 2009

XII International Tourism Festival "World Without Borders"

Diploma "For contribution to the development of international and domestic tourism and participation in the XI International Tourism Festival "World Without Borders" Rostov-on-Don, 2008

Minister of Tourism of the Arab Republic of Egypt Best Tourism Partnership Award 2008

Minister of Tourism of the Arab Republic of Egypt Certificate "For the high achievement in promoting the tourist destination of Egypt" 2008

Awards 2008

The Hilton Family Travel Award 2008

IV Competition of on-board publications "New Wings" Award "The most original publication" St. Petersburg, 2008

Information group Turprom Certificate "LEADER in the rating of tour operators, Shock Worker of Tourist Labor according to the results of the season "Winter 2006-2007", in the direction of Egypt"

Information group Turprom Certificate "LEADER in the rating of tour operators, Shock Worker of Tourist Labor according to the results of the season "Winter 2006-2007", in the direction of India" Egypt Award "Russians, No. 1 in Egypt 2007"

Hilton Travel Award Ceremony, Brand Award 2007

Consumers Union of Russia Public organization for the promotion of consumer protection in the field of tourism Tourist Rights Protection Club Diploma of the 1st degree "The best tour operator of 2006" Moscow, 2006

Kamelya World "For the high quality business and outstanding cooperation performed throughout the year 2006"

Committee for Tourism of the City of Moscow MITF 2005 Diploma "For many years of active participation in the Moscow International Tourism Fair "Tourism and Leisure" Moscow, 2005

Club Ali Bey & Ali Bey Belek, 2004

Committee for Tourism of the City of Moscow MITF 2004 Diploma "For a great contribution to the development of the tourism business in Russia"

Hilton Egypt Award of Excellence Top Producer Award 2003 Russia

IX International annual award "Leaders of the Tourism Industry" Diploma "Leader of ratings in the direction of Turkey" Moscow, 2002

Hilton Egypt Award of Excellence Brand Award

Russian Consumer Rights Protection Fund, Moscow Consumer Rights Protection Fund Diploma "For active participation in the formation of a civilized consumer market in Russia"

And this is not the final yet, I think that the list of awards will only increase with time.

5. The main activities of the company

The first direction that the company offered to its customers was Turkey. Both shopping tours to Istanbul and vacation tours to Antalya. Two years later, Pegasus began offering vacations in the Turkish ski resort of Uludag. And three years later, tours to Marmaris, as well as to Egypt, began to be offered. Since 1998, tourists have been successfully sent to the Egyptian resort of Sharm el-Sheikh.

In the winter of 2004, the company began sending people to the Indian resort of Goa for the first time. A year later, the company's charter programs began in Thailand. In 2007, sales of tours to Vietnam began for the first time. In 2008, everyone began to be offered trips to the Indonesian island of Bali. In 2009, the company entered China on a large scale, offering customers tours to the tropical island of Hainan. In 2010, Pegas opened sales to the Dominican Republic, Andorra and Spain.

In 2011, Pegas Touristik began offering tours with its own air transportation to Cuba, Israel, Mexico, the Emirates and even Kenya. For the first time, again, the company organized direct flights from Moscow to Mombasa, a Kenyan seaside resort, and to the Indonesian island of Lombok.

Today, the company offers vacation, travel and excursions in 19 countries to anyone who wishes. Companies under the trademark "Pegas Touristik" are open in 29 Russian cities, as well as in Belarus and Ukraine. The tour operator has its own receiving offices in Egypt and one of the largest is an office in Turkey. Currently, the tour operator Pegas Touristik offers quality holidays in a number of popular tourist countries: Turkey, Egypt, India, Tunisia, Greece, Thailand. Despite the fact that in this area there are few unexplored excursion routes and places of recreation, the company finds opportunities to find the most attractive recreational resources.

6. Special offers from the company

The company organizes both beach holidays and sightseeing tours. Pegas Touristik also offers a new service - VIP service, which implies an individual, most comfortable vacation in Egypt, GOA, Thailand, Turkey, Tunisia and Greece. The tour operator offers not only accommodation in high-class hotels and "Fast track" at the airport, but also an individual transfer of your choice upon arrival and departure, as well as during the entire holiday, individual excursions with a guide.

In addition to standard offers, the tour operator Pegas Touristik also offers last-minute tours. Such offers from the company annually have the opportunity to take advantage of many tourists who want to save on the cost of a tour. Pegas Touristik implemented the program "Tours on credit", a system for online sale of air tickets around the world with delivery to the buyer. The company's managers help to plan a complex route with transfers at airports. There is a round-the-clock department for supporting tourists abroad.

The tour operator cooperates with hotels in twenty-two countries of the world and offers to go on wedding, corporate, sightseeing, beach and event tours. For each of the directions, seminars are held for partner agencies, where information is provided about the resorts in general, the hotel base, and obtaining a visa. As part of the new Pegas Select program, a database of five-star hotels with improved service standards has been compiled. The company "Pegas Touristik" has a lot of options for recreation at sea, solutions for off-site conferences and seminars, offers dedicated to world events (sports matches, exhibitions). Children's and medical tours, VIP-service with an individual approach can also be ordered from Pegas Touristik. The service of an individual transfer, own transport and a personal guide is being considered.

Thanks to Pegas Touristik discounts, services are available to almost all social strata. In addition, the tour operator covers all price categories - here you can book both a mid-range hostel-level hotel and luxury apartments. While Pegasus Twistik can provide top-notch accommodation for its customers during their travels, the company is still on the lookout for more and more ideas to provide a great vacation.

7. Customer reviews about the company

During its relatively long history of existence, several tens of millions of people have become Pegas Touristik customers. Naturally, the company has collected a lot of opinions and reviews about itself.

Here are a few of them:

I would like to thank Pegas Touristik for organizing a trip to Thailand. Everything is very prompt and professional. The trip, in fact, turned out to be individual with personal transfers and good 4 * hotels. I can afford a quality vacation, so I am picky about the quality of the services provided. All wishes for the hotel, its location, cleanliness and food were fully taken into account. The price / quality ratio is very decent, especially in Phuket. Dalar Resort Bangtao is located between the beaches of Kata and Karon, the beaches are 5-7 minutes away, though you had to go back a little uphill. Karon turned out to be cleaner and less loaded with both people and watercraft - they went to him. The entire infrastructure around the hotel is very developed - there are no problems with food and shopping. It takes 10-15 minutes to get to Patong by car. Taxi is quite inexpensive. In general, there was enough entertainment near the hotel, we went to Patong only once for a show and a shopping center. There is also enough local color, so everyone was satisfied.

Client 2: We were in the north of Goa, the Villa Theresa 3 * hotel, a good hotel with very friendly and smiling staff. Before leaving, I read a lot of negative information about Pegasus, from whom we bought tickets. Everything is completely wrong! From the trip there was one positive. At the travel agency, the girl manager strongly recommended going to this hotel, she said that we would like it, and we really liked it very, very much! We went to Palolem Beach (south), bought this excursion from Pegasus at the hotel, we drove on a comfortable air-conditioned bus, in the company of a pleasant guide, it turned out cheaper than local taxi drivers offer. We spent the whole day on this beautiful beach, it's just a pleasure to walk there! Were on Vagator beach, where the head of Shiva is carved out of stone, Dudsagar waterfall, spice plantation - just overwhelmed with emotions, everything is super! I will definitely return there. Thanks to the travel agent who advised us this tour.

Client 3: Rested last year in Spain, Malgrat de Mar. From the beginning to the end of the tour, the organization was excellent. There were no delays, extortion, etc. I traveled a lot on excursions from Pegasus with their guides - everything was excellent. Was in Nice, Monte Carlo, Andorra Port Aventura San Remo. At the Maripins hotel, the staff is excellent, the room was with a sea view, although this was not specified when buying the tour. I read previous reviews and was surprised - none of the following has ever happened to me. This year again I'm going from Pegasus.

Of course, not all reviews are so good, often the Internet spaces are full of not entirely flattering opinions about the company. Each client has the right to a personal opinion and the right to express this opinion.

Conclusion

According to independent travel ratings, this travel company can truly be considered number one in Egypt, Turkey and India - judging by the number of tourists sent. In the past year alone, more than 2.5 million customers have vacationed and traveled on tours from Pegasus.

The company has been on the market for 19 years, in conditions of intense competition, all kinds of crises and defaults. And, unlike some large tour operators, Pegasus has its own assets - an indicator of reliability and stability. It has its own airline and its own hotels in many countries. And own host companies.

Not every domestic operator has such a large amount of financial guarantees (1 billion rubles). Which is also an indicator of stability: after all, if a company is able to allocate such an impressive amount, then it is reliable and predictable, it is not afraid of bankruptcies, crises or other "troubles".

That is why more than 10 thousand travel agencies work with Pegas, of which only 20 are their own agencies offering tours to direct clients, and about 500 work under the Pegas brand, through franchising. Moreover, in its long history, the company has never taken loans, working on working capital.

"Pegas Touristik" provides high-quality tourist services, communication with professional staff, offers a wide range of recreation depending on the price category and preferences of tourists. He regularly participates in tourism fairs and exhibitions, international and Russian forums and has a number of awards for his work.

PEGAS Touristik is one of the leaders in the Russian tourism industry and one of the largest international travel companies. The history of the company began in the last quarter of the twentieth century.

PEGAS Touristik today is a modern universal travel company that offers a wide range of services for all customer groups, actively participates in the social and economic life of the country.

The tour operator in its activities relies on the following postulates: high service and reliability. "Pegas Touristik" is a member of the Association of Tour Operators of Russia, where it occupies a place of honor.

Tour operator Pegas Touristik in its foreign offices contains only Russian guides. This approach eliminates the possibility of misunderstandings. Every day, about 10-15 air flights depart from various parts of the country to places for recreation.

The Pegas Touristik tour operator guarantees comfortable airliners for flights, cooperates with qualified guides in all countries, owns a modern fleet of vehicles at each of the resorts, and provides organization and training of specialists.

Thanks to strong partnerships with hotels, the Pegas Touristik travel agency can provide guarantees to its customers. This is evidenced by the awards received during the time spent on the Russian tourism market: diplomas "For quality and reliability", "For a high level of services", "For professionalism" confirm the level of work of the tour operator.

Bibliography

www.ru.wikipedia.org/wiki

www.images.yandex.ru/yandsearch

www.reestr.russiatourism.MT1_000717

www.allintravel.ru

M / U to the SRS in the discipline "Fundamentals of tourism and hospitality"

Hosted on Allbest.ru